Business Process Consultant Jobs

GlideFast

Location:
United Kingdom

Category:
Consulting

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Business Process Consultant with GlideFast Consulting, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers. In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, efficient, and accelerate value by employing proven best practice solutions. You will document, prioritize, and support the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.

Job Responsibility:

Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value
Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features
Handle multiple complex projects or initiatives across customers and the ServiceNow platform
Identifies gaps and opportunities related to Advisory team processes, artifacts, and methodologies
Provides recommendations to resolve and address issues in team processes, artifacts, or methodologies
Contribute to team development and knowledge sharing through Share the Wealth, training, blogs, mentorship and/or team support
Contribute to centers of excellence development
Keep up to date on all Delta releases
Continue learning service delivery solutions, technologies and methodologies
Complete client case studies, where applicable, and assist Marketing with customer content
Demonstrate ability to juggle multiple complex projects or initiatives at one time

Requirements:

3+ years working with the ServiceNow platform with experience in at least two modules
3+ years experience in management consulting, process design, or product management
Experience leading and executing complex strategic and operational initiatives at large organizations
Experience partnering and advising key stakeholders/executives
Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations
Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement (in person or virtually)
Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
High proficiency with English language: written, reporting, verbal/oral communication skills
must be an effective presenter
Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports
Proven troubleshooting skills
Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
Proficient in Active Listening and Facilitation of Workshops
Proficient in driving decisions making and problem solving
Proficient in documenting process design, business requirements, user stories, process guides, and project collateral
Strong interpersonal skills with customer centric mindset
ITIL V3 or V4 Foundations Certification
Certification in at least two (2) ServiceNow modules (ITSM, CSM, ITOM, GRC, SecOps, or other additional products)
Agile/SAFe Product Owner Certification (or equivalent)
ServiceNow Certified System Administrator preferred
ServiceNow CIS or Experience in multiple modules preferred
Bachelor’s degree or equivalent practical experience
Maintain active government security clearance if applicable

Nice to have:

ServiceNow Certified System Administrator preferred
ServiceNow CIS or Experience in multiple modules preferred

Additional Information:

Job Posted:
December 08, 2025

View All Jobs In This Company

Job Link Share:

Business Process Consultant