Business Process & Change Management Specialist Job at NTT DATA (San Diego)

Business Process Management Middleware Engineer Specialist

At Citi we’re not just building technology, we’re building the future of banking...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4-8 years of relevant experience in BPM software platforms including IBM BAMOE, RH PAM, Pega Infinity, IBM BAW as well as business integration and Rules products
4+ years of experience in Engineering and usage of the mentioned products and Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Experience with cloud-based services implementation and enablement on on-prem and hybrid cloud platforms
Proven experience with engineering and release automation of the above-mentioned products
Experience with secure services engineering including application and operations access controls and audit controls enablement
Hands on experience working with application teams to onboard and adopt and develop their applications based on the engineered Middleware services
Experience in a Financial Services or large complex and/or global environment preferred

Job Responsibility

Design and Development of Client Connectivity platform to establish best in Class Client connectivity solutions across the globe
Use technical skills to ensure business requirements are understood at all levels of delivery
Utilize develop standards for coding, testing, debugging, and implementation
Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
Serve as advisor or coach to new or lower level analysts

What we offer

Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Empower our employees to manage their financial well-being and help them plan for the future
Provide access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses

Fulltime

New

Change Management Specialist

As a Change Management Specialist, you will ensure the smooth adoption of a new ...

Location

Canada , Toronto

Salary:

67.68 - 74.36 USD / Hour

Randstad

Expiration Date

June 29, 2026

Requirements

5+ years of organizational change management experience specifically for technology implementations
Proven track record supporting contact centre transformations, SaaS implementations, or cloud migrations (e.g., AWS, Azure, Genesys, Oracle)
Prosci Certified Change Practitioner or a similar recognized certification is strongly preferred
In-depth knowledge of change management principles, tools, and the practical application of readiness and culture assessments
Exceptional written and verbal communication skills, with a strong ability to facilitate discussions and influence stakeholders
Understanding of cloud contact centre architecture, CRM integrations, multi-channel routing, and data privacy/compliance
Ability to translate complex technical requirements into clear operational impacts for business readiness

Job Responsibility

Develop and execute a comprehensive Change Management Plan aligned with the cloud migration roadmap
Conduct detailed change impact assessments across agent workflows, leadership, and IT teams
Identify and analyze stakeholders to develop targeted engagement strategies
Proactively identify and mitigate risks related to people, processes, and organizational impacts
Collaborate with leads to design communication strategies and training needs assessments
Facilitate training sessions and oversee vendor-led delivery to ensure high-quality learning outcomes
Monitor post-migration adoption and develop reinforcement plans for continuous improvement, stabilization, and knowledge transfer
Work with Subject Matter Experts (SMEs) to ensure change activities align with infrastructure changes, system integrations, and testing phases

What we offer

Drive a large-scale digital transformation in a modernized cloud environment
Work closely with diverse teams, from IT leadership to frontline contact centre agents
Opportunity to apply and refine Prosci or similar methodologies on a feature-rich SaaS implementation
Join a dynamic team located in a central business hub

Fulltime

Workday Change Management Specialist

Parexel is seeking a Workday Change Management Specialist to support successful ...

Location

United Kingdom

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

2-3 years of experience in change management, organizational development, communications, or training
Working knowledge of Workday HCM
Ability to develop communications and training materials for diverse, global audiences
Familiarity with change management best practices for technology adoption
Experience working in cross-functional, distributed team environments
Communication Excellence: You write clearly and effectively, tailoring messaging for different audiences and explaining complex processes in straightforward terms
Project Coordination: You manage multiple priorities competently, keeping initiatives on track while maintaining attention to detail
Technical Proficiency: You're comfortable with SharePoint for content management, Microsoft Office Suite (Excel, PowerPoint, Word), and screen capture tools like SnagIt for creating visual training materials
AI-Enabled Approach: You're open to using emerging technologies and AI tools to support content creation, data analysis, and workflow optimization
Analytical Thinking: You can review adoption data, identify patterns, and contribute to evidence-based improvements

Job Responsibility

Support change adoption initiatives that help Parexel's workforce interact effectively with technology, ensuring smooth transitions and positive user experiences across the globe
Develop communications through multi-channel approaches—including targeted emails, engaging videos, and interactive SharePoint resources—that help employees understand changes and how to succeed
Collaborate with Workday experts, HR leaders, project teams, and cross-functional stakeholders to align change activities with business objectives and technical timelines
Use AI tools to help create training materials and support resources that resonate with diverse audiences
Monitor adoption metrics, gather user feedback, and contribute recommendations that support continuous improvement
Share change management best practices and learn from peers to strengthen change leadership capabilities across Parexel
Maintain knowledge of Workday HCM features, participate in user communities, and identify opportunities to enhance the employee experience

Change Management Specialist

We are seeking an experienced Change Management professional to govern and conti...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong knowledge of ITIL Change Management principles and practices
Experienced in managing the full change lifecycle from RFC through review in controlled operational environments
Analytical and detail-oriented, with the ability to assess service, customer, and business impact objectively
Confident in facilitating CAB and LCAB forums and influencing outcomes through clear, evidence-based communication
Skilled in stakeholder engagement, collaboration, and conflict resolution across technical and non-technical teams
Organised and structured, with the ability to manage multiple concurrent changes and competing priorities
Experienced in production or customer-facing environments with strict governance and compliance requirements
Ideally brings exposure to network, infrastructure, security, or enterprise operations contexts

Job Responsibility

Govern and enforce the complete change lifecycle from RFC submission through assessment, approval, implementation, and post-implementation review
Validate RFCs for completeness, quality, business justification, and implementation readiness
Perform detailed impact and risk assessments covering technical services, customers, business operations, dependencies, and scheduling constraints
Review change conflicts and calendar overlaps, coordinating resolutions when multiple changes compete for the same implementation window
Schedule changes within agreed maintenance windows and maintain an accurate and compliant change calendar
Facilitate and drive CAB and LCAB discussions, ensuring evidence-based decision-making and clear documentation of outcomes
Challenge incomplete, high-risk, or poorly planned changes and collaborate with stakeholders to improve submission quality
Ensure all pre-implementation checks, approvals, communications, and fallback plans are in place prior to execution
Coordinate timely change communications with internal teams, customers, and governance forums
Monitor change implementation progress, escalating risks, delays, failed executions, or non-compliance where required

What we offer

Opportunity to work within a global organisation supporting large-scale, customer-critical operations
Exposure to complex change environments across multiple technologies and stakeholders
A role with strong visibility and impact on service stability, risk reduction, and customer experience
A collaborative environment focused on governance excellence, learning, and continuous improvement

Fulltime

HR Senior Business Management Specialist

Manages the development, implementation, maintenance, and improvement of busines...

Location

United States

Salary:

100000.00 - 125000.00 USD / Year

Raymond James

Expiration Date

Until further notice

Requirements

Bachelor’s
General Experience – 10 to 15 years
Operates as a recognized subject matter expert to develop and apply an entrepreneurial spirit to manage core programs and run projects within business operation parameters
Plans, identifies, monitors, analyzes, and prioritizes risks (threats and opportunities), creates response plans, and provides strategic guidance to stakeholders to manage risks if they occur
Determines and analyzes trends from data that is collected to assist in compiling reports that will help in decision-making
Works at an advanced level to conduct gap analysis between current and future states in areas of responsibility to identify components of the overall change strategy. Typically works independently and provides guidance
Works at an advanced level to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations
Demonstrates a change mindset as well as plan, execute, and monitor activities during times of change whilst keeping performance levels up
Develops an effective change strategy based on gap analyses and enterprise readiness assessment results, including transition states and release plans
Operates as a recognized expert to identify, select, and manage the oversight of business analysis work, including decision making, change control, prioritization, and approval processes. Typically known as a subject matter authority

Job Responsibility

Provide strategic program management and support project execution for assigned HR business management workstreams, including, but not limited to, departmental budget processes and risk/audit/control programs
Provide proactive advising and direction as an authoritative specialist to senior managers at the business unit level to enable strategic decision-making and the implementation of policy, process, projects, and change initiatives
Serves as primary point of contact for functional partners outside of the department, triaging, influencing, merging (where appropriate), and managing requests and projects
Effectively influence stakeholders and decision-making processes by presenting data-driven insights, building consensus, and fostering collaborative relationships to achieve organizational objectives
Use data from a wide range of sources to analyze key themes and identify possible impacts on the business, including identifying and resolving noncompliance with department and/or organization's policies and relevant regulatory codes and codes of conduct
Recognize business needs and determine solutions to business problems at the business unit strategic level. Determine the best approach to create and maintain alignment and lead and coordinate the business-unit-wide improvement efforts for the work
Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals
Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record the changes required accurately
Continuously develop professional capabilities and maintain expertise in technology, regulations, and industry best practices through training, accreditation, and ongoing education
Create, present, and communicate high-impact insights and recommendations to critical internal stakeholders, including the HR Executive Committee and the CHRO

Fulltime

Sr. Staff Organizational Change Management Specialist

Archer is an aerospace company building an all-electric vertical takeoff and lan...

Location

United States , San Jose

Salary:

185000.00 - 230000.00 USD / Year

Archer Aviation

Expiration Date

Until further notice

Requirements

4+ years of experience in organizational change management, transformation, and/or business process enablement, ideally tied to technology implementations
Proven track record leading change for business systems (ERP/PLM/MES/CRM/HRIS/service tools or equivalent)
Strength in: stakeholder management, change impact assessment, communications strategy, training strategy, readiness planning, reinforcement/hypercare
Practical process skills: discovery, facilitation, future-state design, governance, and translating needs into system requirements
Comfort working in environments with high accountability (quality, compliance, safety, or regulated contexts preferred)

Job Responsibility

Build a lightweight, scalable change capability: Stand up a practical change management and adoption playbook
Create templates and operating rhythms that make change repeatable across initiatives
Coach leaders and product owners on “change leadership” behaviors that drive adoption
Lead adoption for business systems & process changes: Partner with Business Systems and functional leaders to drive adoption of tools (e.g., ERP, PLM, MES, collaboration) and the processes they enable
Translate “system go-live” into role-based ways of working
Own the integrated change plan across multiple workstreams, dependencies, and releases
Drive process clarity that enables configuration: Facilitate current-state discovery and future-state design workshops
document fit-for-purpose processes
Identify where configuration, workflow, permissions, and data standards need to change to match the process
Define adoption-critical artifacts: SOPs, job aids, role guides, intake/request workflows, escalation paths

Fulltime

Change Management & Communications Specialist

We are looking for a Change Management & Communications Specialist to support en...

Location

United States , Peachtree Corners, Georgia

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Communications, Business, Organizational Development, or related field (or equivalent experience)
5–8 years of experience in change management, internal communications, training, or similar roles with a focus on technology/system implementations (Workday, ERP, HRIS, etc.)
Experience owning and leading change initiatives, including post-acquisition or large-scale transformations
Strong communication skills with the ability to tailor messages to different audiences
Ability to manage multiple priorities in a fast-paced environment
Experience in distributed, frontline-heavy environments (hospitality, retail, theme parks, QSR, etc.)
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Ability to influence and collaborate across teams without direct authority
Comfortable working through ambiguity and evolving priorities

Job Responsibility

Support the development and execution of change management plans for key initiatives
Create clear, audience-focused communications that drive awareness and understanding
Break down complex business, process, and system changes into simple, relatable messaging
Partner with stakeholders and subject matter experts to develop training and supporting materials
Coordinate communication and training activities aligned to project timelines and milestones
Deliver communications across multiple channels (email, Teams, digital platforms, and in-person materials)
Manage content updates, reviews, and approvals while maintaining accuracy and consistency
Gather feedback and monitor adoption to help refine communication and engagement strategies
Collaborate with cross-functional teams to ensure alignment with business needs
Identify potential risks or gaps in adoption and recommend solutions to improve engagement

Business Program Management Specialist for Sales Acceleration

Industry Solutions Delivery (ISD) is a global organization of over 6,000 strateg...

Location

United States , Multiple Locations

Salary:

96500.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience
Experience managing programs that span multiple teams and organizations, requiring coordination across diverse stakeholders, competing priorities, and complex operational dependencies
Experience supporting or operating sales- or deal‑related programs (e.g., sales execution, deal reviews, pipeline acceleration, operating cadence)
Working knowledge of process improvement and change management, with a track record of improving execution consistency across teams
Experience translating high-level strategy into practical operating processes, including intake models, governance artifacts, and decision frameworks
Experience operating in environments with ambiguity, competing priorities, and complex stakeholder dynamics, balancing day‑to‑day execution with continuous improvement

Job Responsibility

Execute and operate Sales Acceleration programs (e.g., Deal Acceleration, Fusion, Win Rooms) within defined frameworks, ensuring consistent cadence, readiness, and follow-through across assigned motions
Enable early deal engagement by coordinating required inputs, reviews, and stakeholder participation earlier in the sales lifecycle, helping reduce late-stage friction and rework
Apply established governance models by tracking ownership, actions, and decision outcomes across Sales Acceleration forums, escalating gaps or risks as needed
Coordinate cross-functional stakeholders (Sales, Services, Finance, Legal) to ensure meetings are well-prepared, discussions are structured, and actions are clearly documented and owned
Operationalize defined sales strategies into day-to-day processes, schedules, and artifacts that sellers and partners can consistently follow
Identify recurring execution issues (e.g., late engagement, unclear inputs, missed handoffs) and recommend targeted improvements to program leads or managers
Produce clear program reporting and summaries that provide visibility into deal status, risks, and next steps for sales and leadership audiences

Fulltime

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Business Process & Change Management Specialist

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