Business Process Automation Specialist Job at TM Forum (London)

Business Process Improvement Specialist

We are looking for a Business Process Improvement Specialist to join our Custome...

Location

United Kingdom , Birmingham

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Experience in process improvement, operations, customer care, or a related field
Strong analytical skills with the ability to interpret data and propose clear recommendations
Excellent communication and stakeholder management skills
Comfortable operating in a fast-paced, high-growth environment with evolving priorities

Job Responsibility

Conduct detailed assessments of current customer care processes to identify gaps, inefficiencies, and improvement opportunities
Use data insights and operational metrics to inform recommendations and track improvements
Map, document, and redesign processes alongside stakeholders across Customer Care, Operations, VMO, Tooling, and other teams
Run short-term tests, pilots, and experiments to validate new ways of working before full rollout
Diagnose workflow bottlenecks and develop solutions to improve speed, accuracy, and consistency
Support the introduction of automation, smarter routing, and operational tooling enhancements
Monitor and analyse KPIs to assess the performance and impact of implemented changes
Research and evaluate new technologies and industry solutions that could improve Customer Care productivity
Partner with Product, Tooling, and Engineering teams to trial new tools and support their implementation
Create and maintain documentation for new tools, processes, and system changes for frontline teams

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with 25 days of annual leave plus bank holidays
Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
Plan for your future with our qualifying earnings company pension plan with Aviva
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave

Fulltime

Director of Business Automation

We are seeking a strategic and innovative Director of Business Automation to lea...

Location

United States , Washington, DC

Salary:

180000.00 - 210000.00 USD / Year

Virtru

Expiration Date

Until further notice

Requirements

3+ years of experience working with business process automation
At least 1-2 years in a leadership or senior individual contributor capacity
Hands-on technical proficiency with workflow automation platforms (n8n experience highly preferred
alternatives like Zapier, Make, Workato, or similar considered)
Strong understanding of sales and marketing processes, with proven ability to automate go-to-market workflows and revenue operations
Practical experience implementing LLM-based solutions, including prompt engineering, agent frameworks (e.g., LangChain, CrewAI, AutoGen), and API integrations with LLM providers
Proven familiarity with Salesforce or equivalent CRM platforms, including custom objects, flows, APIs, and data architecture
Demonstrated ability to work collaboratively across departments to drive strategic business initiatives and influence without direct authority
Strong analytical and problem-solving skills with a focus on data-driven decision-making and quantifiable business impact
Experience managing technical projects from conception through deployment, iteration, and ongoing optimization

Job Responsibility

Work closely with stakeholders throughout the business to identify high-impact opportunities for process improvement and automation
Design and implement agentic AI workflows that autonomously handle complex, multi-step business processes using LLMs, with appropriate human-in-the-loop oversight
Build and deploy workflows in n8n that connect disparate systems to reduce manual work and increase speed, scale, and efficiency
Develop and oversee the implementation of an AI Sales Development Representative (SDR) strategy that produces personalized and effective outreach at scale
Manage key projects aimed at improving business critical functions such as: go-to-market rollout, new customer handoff, competitive intelligence gathering, and prospect identification
Maintain accountability for impact to business outcomes throughout and after project implementation
Regularly interface with stakeholders across sales, marketing, customer success, and other departments to maintain a strong understanding of business priorities and key objectives
Partner with operations and analytics teams to leverage tools such as n8n.io and Salesforce Flow within Virtru’s current environment of ERP systems
Collaborate with Virtru’s IT and Security team to understand the holistic Virtru tech stack and integration points
Integrate data from sources like Gong, ZoomInfo, and ERP systems to drive intelligent decision-making

What we offer

A Flexible PTO policy
14 holidays
A $1,500 annual Learning & Development Stipend
Frequent company-sponsored team celebrations
Access to an Employee Assistance Program
Access to Headspace, a mental health app tailored to your specific needs
A flat 3% contribution to your retirement account
A high degree of flexibility
Competitive compensation
Generous parental, medical, and bereavement policies

Fulltime

Process Improvement Specialist

The Compliance Risk Management Senior Analyst is an intermediate level role resp...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Process improvement-oriented person
proven experience in delivering improvements is required
project management skills
SharePoint development proven experience
proficiency in MS Excel
excellent written and verbal communication skills in English
ability to collect information from stakeholders and easily communicate with them

Job Responsibility

Design, develop and maintain best-in-class Compliance processes with focus on automation, using tools like SharePoint, JIRA, design thinking and others
managing project programs, policies and practices for ICRM
evaluate process deficiencies, analyze control measures, enhance reporting capabilities and recommend corrective actions while satisfying regulatory and audit commitments
assess and identify emerging risks and recommend / drive program enhancements
create, develop and deliver relevant training and tailor-made communication to business and functional partners on managed processes
manage change delivery for the changes within AML Compliance team

What we offer

Working in an international environment
challenging learning path
competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program)
yearly bonus consideration
international projects in a culturally diverse and dynamic environment
supportive workplace for professionals returning from childcare leave
abundance of internal job opportunities locally and globally

Fulltime

ServiceNow Process Engineering Specialist

We are seeking a dedicated and skilled ServiceNow Process Engineering Specialist...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
Relevant and recent experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow
Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams
Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management
Strong knowledge of ITIL processes and ServiceNow best practices
Excellent communication, analytical, and problem-solving skills
Experience with ServiceNow reporting and dashboard creation
Ability to work effectively in both independent and team environments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and a proactive approach to problem-solving

Job Responsibility

Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements
Translate business needs into functional specifications and user stories
Assist in prioritizing requirements based on business needs and technical feasibility
Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements
Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams
Analyze existing business processes and workflows to identify areas for improvement and automation
Assist in designing and implementing best practices for process improvements within the ServiceNow platform
Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle
Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes
Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements

What we offer

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits supporting well-being, living well, and saving well

Fulltime

Salesforce and AI Automation Specialist

Yotpo is seeking a visionary Salesforce and AI Automation Specialist who thrives...

Location

Bulgaria , Sofia

Salary:

Not provided

Yotpo

Expiration Date

Until further notice

Requirements

1+ years of experience implementing Salesforce applications and CRM solutions
Strong understanding of Salesforce platform capabilities, limits, and latest technology offerings
Experience collaborating with Sales, Delivery, CS/AM and Marketing teams to drive technology adoption
Knowledge of security, scalability, and maintainability in solution design and development
Bachelor’s Degree or equivalent experience
Excellent project management and communication skills

Job Responsibility

Act as a Project Manager to design and implement Salesforce-based solutions and applications
Translate business requirements and functional specifications into innovative solutions that exceed expectations
Harness AI technologies (ChatGPT, Gemini, Claude, n8n, and others) to improve workflows, automation, reporting, and business processes
Design, develop, test, and deploy solutions that align with business needs and industry best practices
Collaborate with departments across Marketing, Partners, Sales, Customer Success, Finance, BP, Delivery, and Support
Lead the implementation of Salesforce (Sales, Service, Community Cloud, etc.) applications, integrating with systems such as Zuora and NetSuite
Drive cross-platform IS initiatives with AI integration to boost operational efficiency
Develop in agile methodology, including user stories, continuous integration, and test-driven development
Create technical design specifications and AI integration strategies to enhance processes and business insights

What we offer

Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
Individualized career development, rewards and recognition
Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
Additional health insurance package
Internal mobility program and refer-a-friend program
Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
Food vouchers
E-learning portals and knowledge sharing sessions
Company backed Hackathons, Tech conferences, workshops events, etc Stocked kitchen and bar
Equity in options

Fulltime

Automation Specialist

Johnson & Johnson Innovative Medicine is looking for an Automation Specialist to...

Location

Netherlands , Leiden

Salary:

3410.00 - 4000.00 EUR / Month

Randstad

Expiration Date

March 10, 2027

Requirements

Bachelor/Master degree in Life Sciences, Applied Physics, Chemistry or in other such position
Well-grounded thinking and problem-solving
Excellent understanding of Excel-based precise formulas
Experience with (Computer)System Validation in an GXP environment
Proven experience in automation, quality control or related fields
Experience with the Empower software platform is a plus
Planning skills, ability to prioritize multiple commitments and work effectively in a fast-paced environment
Good team player, also able to work independently
You are able to take actions in absence of specific instructions
You can read and write protocols/reports, business correspondence and procedures

Job Responsibility

Support on automation Lab Systems processes, standards and data management
Participates/lead lab systems initiatives and projects according to business needs – commercial or new products (e.g. analytical equipment systems, global platform projects like LIMS, SDMS etc., paper less opportunities)
Creates, reviews and updates related documentation
Cooperates with key stakeholders and represents team in meetings
Involved in continuous improvement projects
In Charge of documenting administrator procedures, technical installation procedures and maintenance procedures
Provide support in case of problems
Adhere to compliance best practices, EHSS regulations and lean principles
Perform other work-related activities assigned by Supervisor

What we offer

ADV allowance of 5.5%
Work for a unique employer
Full-time job
Work together in a nice team
Develop yourself towards Technical Specialist

Fulltime

Senior Specialist

HPE Financial services helps organizations create the investment needed for digi...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

6–10 years of experience in process improvement, operational excellence, or transformation roles within a global enterprise or consulting environment
demonstrated success delivering cross-functional process improvements and driving change without formal authority
passion for digital transformation and experience working with automation tools and data-driven decision-making
deep knowledge of business process reengineering, including process mapping, root cause analysis, and value stream thinking
strong command of Lean Six Sigma methodologies
Black Belt certification or equivalent preferred
proficiency with process mining tools (e.g., Celonis, Signavio) and workflow analysis platforms
experience using automation technologies such as RPA (e.g., WorkFusion, Power Automate) to streamline operations
ability to translate data into actionable insights using tools such as Excel, Power BI, or Tableau
strong facilitation, communication, and stakeholder engagement skills across global teams

Job Responsibility

partner with regional and global teams to discover, map, and optimize end-to-end business processes, aligning with enterprise transformation goals
leverage data and digital tools (e.g., process mining, analytics, and automation) to uncover inefficiencies and recommend actionable improvements
apply Lean Six Sigma and design thinking methodologies to simplify, standardize, and automate processes that impact operational performance and customer experience
serve as a subject matter expert and trusted advisor to internal stakeholders by synthesizing insights and building strong business cases for change
support the development of process improvement standards, toolkits, and reusable methodologies as part of the Process Re-engineering Center of Excellence
monitor performance improvements through metrics such as cycle time, automation rate, error reduction, and value realization
contribute to a culture of continuous improvement and digital fluency across the organization

What we offer

comprehensive suite of benefits that supports physical, financial and emotional wellbeing
specific programs catered to helping you reach career goals
unconditional inclusion

Fulltime

Sr. Marketing Automation Specialist

The Sr. Marketing Automation Specialist will be the subject matter expert on all...

Location

Canada , Mississauga

Salary:

80000.00 - 87000.00 CAD / Year

PointClickCare

Expiration Date

Until further notice

Requirements

Diploma, degree or relevant certifications
5+ years of experience in similar role
Experience working in a creative studio, agency, or production environment with familiarity of print, digital, social and video production techniques
Proficient at managing multiple projects concurrently
Strong communication skills and comfortable working with colleagues at all levels of seniority within the company
Must have a sharp attention to detail
Strong inter-personal skills
Strong analytical skills
Focus and on data driven insights and outcomes
Hands-on experience in Marketo and SFDC integrations

Job Responsibility

Hands-on development and execution of journey-based marketing campaigns including campaign assets, segmentation, list management, campaign flow, form creation, testing, tracking, and reporting
Ensure that we are operating in compliance with applicable privacy laws such as CASL and GDPR
Management of platform performance and database health, including users, roles, workspaces, programs, sync/system errors, tracking, automations, segmentation, channel management, retention policies and privacy policies
Work alongside other Digital Marketing Operations analysts and specialists to ensure accuracy of reporting and data governance programs
Monitor and update scoring, MQL and lead lifecycle operational programs to support alignment between Marketing, Sales, Customer Success, and other business units
Manage integrations, including CRM, event management platform, webinar platform, live chat, and other tools in the technology stack

What we offer

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more

Fulltime

Business Process Automation Specialist

TM Forum

Location:
United Kingdom , London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 01, 2026

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Location:United Kingdom , London

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 01, 2026

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Job Posted:
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