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Business Process Architect - CRM Platform

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Hewlett Packard Enterprise

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Location:
Mexico , Guadalajara

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Salesforce.com (SFDC) Platform Business Architect will recommend, design and support the execution of SFDC processes across multiple capabilities to meet requirements and platform standards, while delivering business value, aligned to HPE's Sales Experience strategy and focus.

Job Responsibility:

  • Recommend, design and support the execution of SFDC processes across multiple capabilities
  • Build relationships across business units with customer, partner and sales facing teams
  • Recommend best-in-class SFDC solutions for customers and partners
  • Interface with cross functional teams such as IT, vendors, marketing, business units, and global functions
  • Oversee appropriate use of customer and sales data for customer and business decisions
  • Provide reporting and analytics related to impact, usage and adoption
  • Support management and execution of SFDC platform processes
  • Support Release Management process throughout all phases from scope through delivery, validation and support

Requirements:

  • Bachelor's or Master's degree in Business Management or equivalent
  • Typically 10+ years experience
  • Strong analytical and systems thinking to identify interdependencies across processes
  • Ability to assess upstream and downstream impacts of changes
  • Focus on platform efficiency, avoiding excessive customization to preserve storage and performance
  • Skilled in managing release cycles and translating business needs into platform solutions
  • Excellent communication and collaboration skills
  • Salesforce Certifications
  • Broad range of industry knowledge and experience of technology roadmaps
  • Extensive expertise in business and sales operations processes and their application to business-wide systems
  • Master level knowledge of Salesforce.com roadmaps and capabilities including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and AI offerings
  • Extensive experience designing and developing business-wide sales operations support systems
  • Proven track record of delivering innovation within CRM – SFDC
  • Extensive experience in delivering process and operational improvements in CRM – SFDC
  • Proven experience presenting complex platform issues, impact and solutions at the leadership level
  • Strong presentation and communication skills

Nice to have:

  • Accountability
  • Active Learning
  • Active Listening
  • Bias
  • Business
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional
  • Design Thinking
  • Empathy
  • Follow-Through
  • Group Problem Solving
  • Growth Mindset
  • Intellectual Curiosity
  • Interprets Data
  • Long Term Planning
  • Managing Ambiguity
  • Operational Performance
  • Operations Processes
  • Personal Initiative
  • Process Changes
  • Process Improvements
What we offer:
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
August 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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