Business Process Analyst

The Business Process Analyst will work as part of CSO's Business Process & Systems (BPS) Team and will be the primary point of contact for both business end users and IT resources to define and roll out solutions. Will work across functional boundaries to gather, document business requirements, create solutions and implement changes that add value to the organization. This position will directly report to the CSO Business Process & Systems Lead. Responsible for requirements management and planning, working closely with business users across CSO to understand processes, needs, and requirements. Communicate with IT resources to ensure developed solutions are delivered with correct functionality and on time. Perform analysis and creation of business solutions including defining, collecting, documenting, and managing requirements, creating test plans, testing solutions, providing user training, and basic support. Create process documentation, workflows, mockups, and wireframes, and facilitate process workflow modeling to support projects and process improvements. Communicate project requirements status to stakeholders, including CSO senior staff, and escalate issues as needed. Act as point of contact for issues and concerns related to project requirements. Perform troubleshooting to replicate and identify root causes of issues. May handle project coordination or management tasks.