Business Process Analyst

• Maintain monitoring frameworks, audit support materials, and process documentation so business teams have clear guidance for ongoing operations
• Evaluate current workflows from intake through completion, recommend stronger controls, and help refine end-to-end business procedures
• Review operational and spreadsheet-based data to uncover trends, detect defects, and highlight opportunities for efficiency and quality gains
• Investigate issues by performing root cause analysis, documenting findings, and partnering with stakeholders on corrective actions
• Apply continuous improvement methods to implement practical enhancements that improve accuracy, consistency, and turnaround times
• Track recurring process concerns, communicate risks and observations to appropriate partners, and support follow-up resolution efforts
• Collaborate with cross-functional teams involved in correspondence and business operations to support paperless and modernization-related initiatives
• Manage multiple assignments in a fast-moving environment while maintaining strong attention to detail and meeting established deadlines

• At least 2 years of experience in business operations analysis, workflow evaluation, process mapping, or related business process work
• Demonstrated ability to analyze large datasets or spreadsheets to identify patterns, process defects, and operational issues
• Strong problem-solving and analytical skills with the ability to translate findings into sound business recommendations
• Experience using continuous improvement concepts and structured methods to support process enhancement efforts
• Intermediate proficiency with Microsoft Excel, Microsoft PowerPoint, and PC-based or database management tools
• Ability to work independently and collaboratively, remain organized, and adapt effectively to shifting priorities
• Strong communication skills and the confidence to work with stakeholders while presenting ideas, findings, and recommendations
• Knowledge of quality review, audit practices, defect remediation, or healthcare-related operations is preferred

Knowledge of quality review, audit practices, defect remediation, or healthcare-related operations

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan