Business Process Analyst Job at Service Stream (Melbourne)

Business Process Analyst

Service Stream

Location:
Australia , Melbourne

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Business Process Analyst, you will play a pivotal role in supporting Service Stream’s enterprise wide ERP Modernisation Program (Project Apollo) — implementing SAP S/4HANA Public Cloud across Finance, Procurement, Projects, Service Management, and Warehouse Operations. This 12-month fixed term contract opportunity (hybrid, with three days in the office) is ideal for experienced analysts who excel in end to end process analysis, SAP aligned business design, and cross functional stakeholder engagement within complex enterprise environments. You’ll join a collaborative team within our Corporate Finance business unit, contributing to the successful delivery of a major national transformation and supporting the transition into long term BAU optimisation post go live.

Job Responsibility:

Analyse end‑to‑end Field‑to‑Finance business processes to ensure alignment between operational activities and financial outcomes
Work across Finance, Projects, Procurement, Service Management and Warehouse Operations to elicit, document and validate functional business requirements
Assess and interpret complex service contracts and project structures, ensuring they are accurately represented within SAP Finance and Project System modules
Review business contracts and map them to standardised SAP end‑to‑end processes
identify and prepare high‑quality golden test data for multiple testing scenarios
Collaborate with SAP functional consultants, architects and the System Integrator (SI) to shape future‑state process design and support configuration decisions
Analyse and document various billing scenarios — including milestone‑based and resource‑related billing — ensuring alignment with SAP best‑practice billing processes
Develop future‑state (“to‑be”) processes in SAP Signavio using SAP best‑practice models and tailoring them to Service Stream’s operational environment
Identify gaps between current practices and industry‑leading standards, recommending optimisation or automation opportunities where appropriate
Maintain high‑quality, traceable documentation across process flows, business requirements, testing artefacts and handover materials
Define System Integration Testing (SIT) scenarios, data conditions and expected outcomes across upstream and downstream applications
Support SIT, UAT and regression test cycles — designing test cases, preparing data, validating configuration and supporting defect triage activities
Assist with validating configuration, integrations and enhancements across Finance, Projects, Procurement, Service Management and Warehouse Management

Requirements:

5+ years’ business analysis experience, ideally within SAP transformation programs
Experience supporting enterprise ERP implementations and/or major system integrations
Strong ability to diagnose business and system issues, producing clear and audit‑ready documentation
Comprehensive end‑to‑end process knowledge across Finance, Projects, Procurement, Service, and Warehouse Management
Hands‑on SAP ECC/S/4HANA experience, including working knowledge of FI/CO, PS and MM (plus Service and Warehouse Management)
Experience analysing service contracts and converting requirements into SAP‑aligned processes, configuration, billing, and reporting outcomes
Solid understanding of milestone‑based and resource‑related billing scenarios
Integration experience, including defining end‑to‑end scenarios, touchpoints, and data dependencies across SAP and external systems
Exposure to data management activities such as cleansing, mass uploads, validation, and reconciliation
Proficient in process mapping tools (Signavio, ARIS, or Visio) and skilled in designing/executing SIT and UAT test cycles
Strong analytical, problem‑solving and communication skills, with the ability to facilitate workshops across business and IT teams

Nice to have:

Experience with SAP S/4HANA Public Cloud and clean‑core principles
Exposure to SAP Service Management, EAM, Procurement of Services, and Warehouse Management
Experience working with SAP Activate (or similar frameworks) on large transformation programs

What we offer:

A safe and supportive culture that values diversity and inclusion
Flexible hybrid working arrangements
Genuine career development and internal mobility opportunities
Access to employee benefits and corporate discounts
Various paid leave options including parental, cultural, community service, study, volunteering and purchased leave

Additional Information:

Job Posted:
March 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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