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MillenniumSoft Inc Logo MillenniumSoft Inc · IT - Administration

Business Process Analyst

United States, San Diego Employment contract 45.00 - 50.00 USD / Hour · Job Posted January 11, 2026
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Job Description

The Business Process Analyst supports the GCS organization through leading and contributing to people, process, and technology projects utilizing analytic skills, Six Sigma methodologies, functional knowledge (e.g. service operations, sales operations, professional services), and business acumen in order to improve customer satisfaction, reduce inefficiencies and/or improving productivity measures.

Job Responsibility

  • Analyzes, trends, and communicates transactional and trending functional customer experience (CX) data using system and operations databases
  • Identifies and reviews data correlations between CX Drivers and business performance metrics and goals
  • Drives meaningful business outcomes and strategic initiatives using data based findings to continuously improve operations
  • Analyzes large amounts of quantitative and qualitative data and recommends insights and solutions
  • Seeks to understands and can layer in business cost impacts and implications to data findings and hypotheses
  • Simultaneously drives and executes multiple process improvement projects within the broader CX strategic portfolio
  • Applies process improvement design and methodology to support core transformation initiatives that impact the customer experience
  • Uses data insights, process knowledge and critical thinking to identify and validate process improvement opportunities
  • Develops business cases for continuous improvement projects
  • Identifies and monitors key measures to ensure project success and prepares project status reports
  • Provides a regular cadence of leadership updates on OSAT and other key CX Drivers
  • Communicates and interprets improvement opportunities demonstrated by data analysis and measurements
  • Creates and deliver stakeholder and executive level program, project and business case presentations
  • Supports the development of presentations that deliver succinct/concise recommendations to management team and be able to provide rationale and justifications behind the recommendations
  • Influences and effectively manages change adoption strategies related to CX strategy and analytics
  • Ensure adoption of new tools, measurements, and processes by identifying, monitoring and communicating success metrics
  • Timely completion of internal company documentation
  • Timely completion of any Company or Department required training

Requirements

  • Operational Analytics using SQL
  • Advanced Excel (macros, advanced logic strings)
  • Voice of the customer trending and analytics (customer satisfaction surveys, net promoter score, overall satisfaction ratings)
  • Process improvements with quantifiable impacts (% improvements, $ saved, $ cost avoided)
  • Five or more years of experience in analytics
  • Five or more years in process improvement
  • Experienced in translating complex data sets and analysis into business impacts
  • Strong MS office skills, particularly in advanced PowerPoint & Excel
  • Confidence in PowerBI, Tableau, SQL, or other statistical analysis or data visualization tools
  • Familiarity with concepts of database structures, data querying, data mining
  • Strong analytical, problem-solving, verbal, listening and interpersonal skills
  • Strong ability to visualize data to multiple audiences and levels of the organization
  • Excellent Verbal, Written and Communication Skills
  • High attention to detail while multi-tasking on complex deliverables and stakeholder groups
  • Strong business operations/business process knowledge/experience
  • Ability to balance a heavy workload in a fast-paced environment, while working on multiple projects simultaneously
  • Embodies agile practices and can flex with business strategy changes
  • Works with a minimal degree of supervision
  • Bachelor’s degree required
  • Masters or MBA preferred
  • Six Sigma green or black belt training preferred

Nice to have

  • Experience within an operational support environment
  • Past clinical / hospital experience
  • Statistical analysis and lean / green belt certification
  • Experience with Salesforce and Qlikview
  • Prior usage of reporting and dashboarding in Salesforce
  • Prior clinical experience
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