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The Business Process Analyst is responsible for driving collaboration and continuous improvement by aligning KPIs with business goals, optimizing operations through data and analysis and developing scalable reporting and analytics frameworks that support decision-making, operational efficiency and enable improved customer experience.
Job Responsibility:
Collaborate with business stakeholders to understand requirements, define key performance indicators (KPIs) and metrics, and ensure alignment with business objectives and functional strategy
Develop and implement reporting and analytics capabilities to manage business performance, enhance operational processes, and foster continuous improvement
Generate data analysis to support projects and process improvement initiatives, to optimize operations and enhance productivity, reduce costs, improve quality and customer experience
Drive data governance and advance data maturity to optimize data quality, ensure compliance, and enable trusted insights for decision-making
Stay up to date on industry trends and best practices to continuously enhance process analysis techniques
Requirements:
Bachelor with preference for 5+ years' experience
Advanced proficiency in building reporting capabilities in Excel and Qlik (Power BI a plus) with familiarity with Salesforce and Oracle or other similar CRM/ERP platforms
Experience within an operational function and handling of different types of data i.e. operational, financial and experience data
Ability to structure and conduct analysis and communicate outcomes clearly to key stakeholders to help the team identify issues, improve processes and make decisions
Nice to have:
Experienced in collaborating across regions and functions, contributing insights that support continuous improvement and effective decision-making
Able to understand end‑to‑end business processes and user needs, and frame them in a way that supports practical, scalable solutions
Confident communicator who builds trust and credibility with stakeholders and navigates differing perspectives constructively
Naturally collaborative, working well with others to move initiatives forward and deliver shared outcomes
Customer‑oriented mindset, motivated by identifying opportunities to enhance the customer experience through thoughtful, impact‑driven work
What we offer:
Broad array of comprehensive, competitive benefit programs that add value to our lives