Business Process Analyst

• Supporting new or existing client projects as well as internal projects
• Ensuring that the goals or objectives of the project are accomplished within the prescribed time frame and budget parameters
• Providing business process subject matter expertise to internal and external stakeholders
• Working closely with the Implementation Project Manager, Project Delivery team, and client stakeholders
• Discovering and documenting current and future process workflows
• Designing processes based upon what is in the scope of contractual obligations
• Contributing to and/or leading the development of training materials
• Delivering training related to business processes

• High school diploma or equivalent
• Experience leading client-facing calls such as requirements-gathering sessions
• Experience process workflow mapping out complex business processes
• Experience producing process documentation to include workflows, process steps, standard operating procedures, user guides, and training content
• Experience recognizing, championing, and implementing process improvements
• Highly proficient with Google tools including Docs, Sheets, Slides, Lucidcharts, SmartSheet, and/or Microsoft Office tools including Word, Excel, Powerpoint, Project, and Visio

• Bachelor’s degree
• Some training and/or experience in Project Management
• Recruiting experience (MSP and/or RPO preferred)
• Strong technical aptitude
• Consultative approach to working with customers
• Experience working with and presenting to client executives
• Excellent communication, interpersonal and organizational skills
• Highly detailed oriented with a concern for quality expressed by continually initiating system and process improvements
• Ability and experience with continuous improvement in a team environment
• Ability and experience with designing and documenting processes for a contingent and/or direct hire recruiting life cycle
• Ability to meet deliverables within given timelines, while recognizing and mitigating risks
• Experience working within project teams to accomplish a common goal

Travel required, up to 15%