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Boston Dynamics Logo Boston Dynamics · IT - Administration

Business Process Analyst - Global Services & Support

United States, Waltham Employment contract 89000.00 - 110878.00 USD / Year · Job Posted June 15, 2026
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Job Description

The Business Process Analyst (BPA) for Global Services & Support is responsible for analyzing, designing, and optimizing end-to-end service and support processes to translate service strategy into coordinated, cross-functional execution. This role acts as a bridge between Global Services & Support, Finance, Manufacturing, and IT, ensuring operational needs are converted into scalable, repeatable, and well-governed systems. The BPA serves as a process architect and systems thinker, focused on improving service delivery, reducing friction at cross-functional handoffs, enabling scalability, and enforcing operational rigor across the post-sales lifecycle. This role sits within Business Operations and partners closely with Global Services & Support leadership while working horizontally across the organization.

Job Responsibility

  • Own the end-to-end design, documentation, and governance of Global Services & Support processes, including change control and continuous improvement across workflows
  • Identify inefficiencies, friction points, and redundancies across workflows
  • recommend and drive process improvements, particularly at cross-functional handoffs
  • Facilitate alignment and decision-making when tradeoffs arise, balancing speed, scalability, and control
  • Ensure service and support processes support internal controls, audit readiness, and operational rigor
  • Partner with cross-functional stakeholders to align processes with business objectives
  • Serve as the primary translator between business users and IT, gathering requirements, clarifying needs, and ensuring solutions are both technically feasible and operationally sound
  • Own intake and prioritization for Global Services & Support system enhancements in partnership with IT
  • Translate business problems into clear, actionable functional requirements that meet company standards
  • Collaborate with the BizOps Insights team to define, track, and operationalize key metrics that inform optimization and accountability
  • Oversee user acceptance testing (UAT) and support enablement efforts to ensure successful adoption of new processes and tools
  • Drive structured change management for new or evolving service and support processes, ensuring clarity, adoption, and sustained behavior change
  • Establish and enforce process governance standards to maintain consistency, operational discipline, and audit readiness as the services business scales
  • Ensure documentation, controls, and ownership are clearly defined and maintained over time

Requirements

  • Bachelor's degree in business, operations, or a related field
  • Experience owning or materially contributing to enterprise-scale process design and/or system implementations
  • Experience operating in a scaled, audit-aware, or regulated environment
  • Strong working knowledge of CRMs, ERPs, MRPs, and related enterprise systems
  • Demonstrated ability to work through ambiguity, manage competing priorities, and drive alignment across teams
  • Exceptional communication, organization, and attention to detail

What we offer

  • medical
  • dental
  • vision
  • 401(k)
  • paid time off
  • annual bonus structure
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