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Business Process Analyst – IT

United Kingdom, London 55000.00 - 60000.00 GBP / Year · Job Posted June 06, 2025
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Job Description

We’re working with a established insurance firm in the City of London seeking a Mandarin-speaking Business Process Analyst to support key transformation projects. This role focuses on analysing and improving business processes, enhancing operational efficiency, and bridging the gap between business and IT.

Job Responsibility

  • Analyse and document insurance processes, identifying gaps and improvement areas
  • Develop process maps and recommend optimisation strategies
  • Gather and define business requirements, ensuring clarity and feasibility
  • Use data to identify trends and provide actionable insights
  • Support and manage business-led IT projects from concept to delivery
  • Collaborate with technical teams to ensure smooth implementation
  • Facilitate workshops and stakeholder discussions
  • Map workflows, identify inefficiencies, and propose solutions
  • Track project progress and support alignment with business goals
  • Monitor process KPIs and performance metrics
  • Produce clear documentation for business and technical teams

Requirements

  • 2-5 years in process analysis, business requirements, or data modelling
  • Insurance sector experience preferred
  • Involvement in process improvement and IT project delivery
  • Proven ability to work across business and technical teams
  • Fluent in English and Mandarin
  • Strong analytical and process mapping skills
  • Confident with data analysis and visualisation tools
  • Excellent communicator and stakeholder manager
  • Knowledge of Six Sigma, BPM, ISO 9001, or ITIL (advantageous)

Nice to have

Knowledge of Six Sigma, BPM, ISO 9001, or ITIL

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