This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Within Global Response Operations, our Community, Regulatory, & Legal Specialized Enforcement Operations team is focused on protecting voice and reducing bad experiences for our users, regulators, business, and advertisers through the enforcement of Meta’s policies. We collaborate with teams from across Meta to resolve highly sensitive and complex cases. We are currently hiring for an experienced individual with a demonstrated ability to thrive in ambiguity, and build strategic relationships across functional boundaries and/or globally to create and drive effective strategy. You will be part of a data-driven team and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e., child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.
Job Responsibility:
Help shape team vision and goals and work across the global team on strategies for executing, measuring progress and sharing results
Deliver projects involving quantitative analysis, industry research, and strategy development
Build strategic relationships with global and cross-functional teams to understand and anticipate risks to the company, develop global solutions across operations and policy
Ability to build relationships and collaborate with a large and complex cross-functional group including Public Policy, Legal, Sales, Product, Oversight Board Governance and others to shape, support, and lead execution of multiple program or project goals
Collaborate across Global Response Operations and cross-functional teams to ideate, scope, and implement the best suited generative AI solutions to enhance our team’s work
Interpret and enforce Meta’s terms of service (Community Standards, Advertiser & Commerce Policies, Intellectual Property, Regulations (incl. content that may be graphic and objectionable)
Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes
Respond to escalated cases from users, regulators, and business/advertiser partners with high quality, accuracy, and speed
Remain up-to-date on key workflow changes, operational guidelines, policy updates and Community Standards
Anticipate the societal effects of different forms of online speech and behavior, and test hypotheses and assumptions about online activity in an operations setting
Synthesize review findings and policy assessments as needed for cross-functional partners in Policy, Partnerships, and Operations
Develop and design processes to drive efficiency and effectiveness and ensure essential KPIs are met
Mentor others in accomplishing the above with a high level of quality, as well as providing broad leadership to peers in executing multiple projects
Please note that some weekend work and/or after hours work may be required on a shift basis
Requirements:
4+ years of experience in Operations, Integrity, Trust & Safety, Escalations Management, Program/Project Management, Business Strategy, Consulting or similar
Ability to build relationships and collaborate with a large and complex cross-functional group including Public Policy, Legal, Sales, Product, Oversight Board Governance and others to shape, support, and lead execution of multiple program or project goals
Experience working independently and reliably under pressure in a fast-paced environment
Analytical-thinking and problem-solving experience
Highly organized and proactive
Ability to influence without authority and lead complex initiatives across multiple teams
Understanding of the power of social media for business and our global community and the issues that are inherent to it
Ability to work with graphic and objectionable content
Experience with deploying tooling solutions for operations, with advanced working knowledge evaluating and measuring these systems
Experience with data querying languages (e.g. SQL) and data visualization
Nice to have:
Ability to distill complex information into compelling visuals
Experience in or understanding of the process and operational needs of at-scale content moderation