Business Performance & Customer Experience Specialist, EDP

EDP

Location:
Portugal, Lisbon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Specialist role in the Partner Mgmt & Quality Control area focusing on business performance monitoring, customer experience improvement, and operational optimization for an energy company

Job Responsibility:

Develop and monitor the planning and management control activities of the Department, ensuring the monitoring of KPIs and the production of relevant management information
Create, maintain, and develop management dashboards and analytical reports to support decision-making
Analyze and interpret operational and strategic data, identifying trends, deviations, and opportunities for improvement
Promote customer experience improvement programs based on contact data, Voice of Customer, call listening, and quality indicators
Propose and implement operational optimization projects, in conjunction with Process Damage, promoting efficiency and added value
Review procedures, update content on the knowledge platform, and ensure the training of service channels
Evaluate the impact of implemented initiatives, proposing adjustments based on results and customer feedback

Requirements:

Bachelor's degree in Management, Economics, Engineering, or similar fields
1 to 3 years of experience in management control, performance management, or business analytics
Proficiency in data analysis and visualization tools (advanced Excel, PowerPoint, Power BI, or similar)
Ability to structure and present information clearly, with a focus on decision-making
Strong analytical skills, critical thinking, and results-oriented approach
Excellent interpersonal and communication skills
Good communication skills in Portuguese and English
Collaborative spirit, autonomy, and ability to manage multiple projects simultaneously

Nice to have:

Experience in customer experience
Knowledge of HTML, digital communication tools, and image editing (Photoshop, Illustrator)

What we offer:

Positive and innovative work environment that promotes collaboration and agile decision-making
Flexible, healthy, and inclusive workplace with a range of attractive benefits
Development and internal mobility opportunities

Additional Information:

Job Posted:
November 23, 2025

Expiration:
December 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Performance & Customer Experience Specialist

EDP

Location:Portugal, Lisbon

Category:Customer Service

Contract Type:Not provided