Business Operations Support Job at Office Angels (City of London)

Business Operations Support Associate

MantraCare is looking for a Business Operations Support Associate in Delhi to en...

Location

India , Delhi

Salary:

40000.00 - 60000.00 INR / Month

MantraCare

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Operations, or a related field
1-2 years of experience in operations or administrative roles
Strong organizational and problem-solving skills
Proficient in MS Office Suite

Job Responsibility

Provide operational support across various business functions
Assist in coordinating daily activities to ensure smooth operations
Monitor performance metrics and report findings to management
Help optimize workflows and business processes
Manage documentation and ensure all records are updated

What we offer

High Impact Role
Delhi Location
Collaborative Culture
Career Growth
Purpose-Driven Mission

Fulltime

Business Process Analyst Operations Support Intern

The Business Process Analyst plays a critical role in ensuring the efficiency an...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Students pursuing a degree in business or information technology
Bachelor's degree in business, information technology, or a related field
At least some experience in business process analysis or IT service management
Strong understanding of ITIL best practices and their application in a managed services environment
Excellent analytical, problem-solving, and process mapping skills
Strong communication and interpersonal skills
Experience in gathering and documenting business requirements
Proficiency in using process modeling and documentation tools
Knowledge of IT service management tools (e.g., ServiceNow, BMC Remedy) is a plus
Self-motivated and proactive with a strong work ethic

Job Responsibility

Conduct in-depth analysis of current IT service management processes, identifying bottlenecks, inefficiencies, and areas for improvement
Develop and implement process improvement initiatives based on ITIL best practices
Collaborate with stakeholders to gather requirements, document processes, and create process maps and workflows
Ensure adherence to ITIL best practices in all service management processes
Assist in the implementation and maintenance of ITIL processes including incident management, problem management, change management, and service request management
Monitor process performance through key performance indicators (KPIs) and service level agreements (SLAs)
Provide regular reports to management
Work closely with cross-functional teams to understand business needs and translate them into actionable process improvements
Facilitate communication and collaboration between different teams
Provide training and support to staff on new processes and ITIL best practices

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Sales operation support

Administers and maintains sales operational systems and processes to provide con...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience administering and maintaining sales tools, systems and online resources
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processes and practices
Strong written and verbal communication skills
Mastery in English and local language
Ability to effectively communicate plans, proposals, and results and negotiate options

Job Responsibility

Administers, configures, updates and maintains portions of systems for support, including sales tools, catalog management, websites, online content, partner Web portal content, and data management, for a customer segment or business unit
Reviews information and makes changes and updates to data and configuration of tools, online resources and systems within limited parameters
Produces and analyzes reports and assessment results to identify trends and issues, perform root-cause analysis for failures and data issues, develop recommendations for resolution and track effectiveness of remedies
Communicates issues to stakeholders
Implements specified changes to data, content and systems to improve data quality, operational efficiency and effectiveness

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Business Operations - Bank Partnerships

We ensure cross-functional coordination and increase efficiency across Plaid to ...

Location

United States , New York

Salary:

150000.00 - 187200.00 USD / Year

Plaid

Expiration Date

Until further notice

Requirements

8+ years of experience including 3 years in Strategy, Business Operations, or Finance supporting complex, multi-stakeholder businesses
A passion for financial services innovation
Strong analytical, financial modeling, and presentation skills
Ability to distill complex issues into structured frameworks and action plans
Ability to thrive in an ambiguous environment with a high degree of autonomy
Ability to build productive and positive relationships across the organization at all levels
Ability to independently drive consensus across cross-functional teams and influence decision making
Strong knowledge of SQL preferred
Direct operational experience in fintech, data infrastructure or other high-growth SaaS company, with prior exposure to dual-sided marketplaces or network businesses preferred

Job Responsibility

Initiating, managing, and successfully executing new, cross-functional initiatives that increase alignment and create synergies across Plaid
Partnering with other teams and functions to improve efficiency, productivity, and performance
Developing and tracking key company KPIs to drive execution and identify opportunities for operational improvement
Identifying and assessing the viability of new business opportunities, strategic initiatives, and partnerships for Plaid
Building out processes and success measures, and executing on initiatives to build, launch, and operationalize Plaid’s new products, in close partnership with our Product and Go-To-Market teams

What we offer

medical
dental
vision
401(k)

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Manager of Business Operations

Zero Homes is hiring a Manager of Business Operations to join our HQ team in Den...

Location

United States , Denver

Salary:

125000.00 - 170000.00 USD / Year

Zero Homes

Expiration Date

Until further notice

Requirements

7-10+ years of experience in business operations, consulting, finance, supply chain, or other critical operational experience in a fast-paced environment
Extreme attention to detail and organizational skills
Experience managing CRMs (e.g., HubSpot), spreadsheets, and business process tools
Ability to reconcile operational data with financial outcomes, including job costing, change orders, and rebates
Clear communicator who works well across teams and thrives in ambiguous or evolving environments
You live within 50 miles of Denver, CO (or are willing to relocate with assistance, since this is primarily an in-office role)

Job Responsibility

Own and optimize business process tools (e.g., CRMs, spreadsheets, internal trackers) to support sales and fulfillment workflows
Review customer projects, job scopes, and change orders to ensure accuracy and margin integrity
Track job costing, monitor financial performance, and reconcile project data with actuals
Generate and maintain operational reports on project timelines, fulfillment status, and pipeline health
Manage rebate submissions and compliance documentation across programs and jurisdictions
Collaborate cross-functionally to resolve operational issues and improve process quality across teams

What we offer

Equity
Medical, Dental, and Vision
Unlimited PTO + unlimited sick days
Primarily an in-office role, with a flexible schedule
Workstation stipend

Fulltime

Operations Support Administrator

Robert Half is seeking an Operations Support Administrator to join a thriving co...

Location

United States , Bethlehem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in administrative support or operations roles, preferably in a fast-paced environment
Strong organizational and time-management skills, with the ability to manage multiple priorities effectively
Excellent written and verbal communication skills, with attention to detail and accuracy
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management tools is a plus
Strong problem-solving skills with the ability to anticipate needs and take initiative
High level of professionalism and ability to maintain discretion when handling sensitive information
Bachelor's degree in business administration, operations management, or a related field preferred but not required

Job Responsibility

Provide administrative support to ensure the smooth execution of daily operational tasks
Act as a central point of contact for cross-departmental communication, ensuring team collaboration and consistent workflow
Coordinate and manage schedules, meetings, and project timelines to support operational goals
Maintain accurate documentation, files, and records, both online and physical, to ensure compliance and organization
Assist in the creation and distribution of reports, presentations, and updates to leadership and other stakeholders
Monitor and order office supplies, manage inventory, and liaise with vendors to address procurement needs
Troubleshoot and resolve operational issues, escalating concerns as needed to the appropriate team members
Provide support for onboarding and training of new staff, ensuring they have the tools and resources needed for success

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Continuity of Business & Operational Resilience

The role requires a leader who can lead and support Citi's Enterprise Resilience...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in Operational Resilience and/or Continuity of Business or demonstrated capability
Experience in banking or financial services is required
Knowledge of Citi business operations is an advantage
Ability to manage projects, expectations, and maintain key relationships
Familiarity with the emerging regulatory environment as it relates to third-party risk management and Operational Resilience
Advanced project management, data analysis and reporting ability
with a good understanding of supporting technologies (applications, reporting tools, and data presentation)
Excellent verbal and written communication skills
Bachelor’s/University degree or equivalent experience

Job Responsibility

Develops and manages COB & Ops Res solutions for multiple functional areas
Subject matter expert in at least one line of business and/or COB or Ops Res technology or policy discipline
Implements, and applies area wide ER policies and standards by leveraging knowledge of globally accepted CoB and Ops Res principles
Manages all related CoB & Ops Res deliverables such as: Business Impact Analysis, Enhanced Business Impact Analysis, Table Top Exercises, CBS selection, choice of ITOL drives delivery of scenario testing
Filter and communicate updates from Citi’s Office of Emergency Management (OEM) and/or Cyber Fusion Center to respective COB entity BRC where required and provides guidance on crisis planning/ actions as needed
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy, has attention to detail
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Business Operations Support

Office Angels

Location:
United Kingdom , City of London

Category:
Finance

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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Job Description:

Job Responsibility:

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