Business Operations Supervisor

• Oversees the day-to-day operations and administrative functions of the assigned business unit(s), including the Lottery- managed store(s), ensuring consistent, timely, successful delivery of business goals and KPIs, in strict compliance with business regulations, policies, processes, timelines and budget, while maintaining a high level of confidentiality, professionalism and approach demonstrative of the IGT values
• Enables an environment of timely, efficient and high "Customer-first" service levels across the business
• Strategic business planning, execution, assessment, reporting
• P&L management
• Oversight for Lottery-managed store(s) revenue driving initiatives
• Fleet and Facility management
• Business Emergency & Contingency Plan (when required)
• Accounts Receivables and Payable management
• Ensures the Lottery-managed store represents the model agent location, through proactive, sustained, consistent execution and delivery of company best practices backed by a high level of professionalism and pleasant customer service experience
• Executes, analyzes and reports on plans/ initiatives geared towards attaining sales and revenue goals and business development opportunities, in collaboration with various functional departments (sales, marketing, legal, compliance, finance, P&T, etc.)
• Analyzes operations, financial and other reports and information to ensure attainment of company goals and targets
• proactively identify and execute remedial action when necessary
• Closely monitors, reports and recommends timely solutions to macro, micro and competitor developments that are directly and indirectly business impacting
• Participates in the planning, strategy and contract renewals process (across all aspects of the business)
• Manages resources to ensure operational efficiencies, maximizing productivity, performance and employee retention by fostering an environment hinged on the company’s mission, vision and values
• Duties include (but not limited to): recruitment, resource management, engagement, evaluation and assessment, disciplinary action, coaching, mentoring, training and development and ensuring enforcement of company’s policies and processes
• Executes research projects, market and customer assessments to identify/ support business development opportunities and improve overall operations and customer experience
• Ensures the execution of market, corporate, brand and stakeholder relationship activities to ensure the company’s brand, image and reputation is well represented and protected
• Managing and executing CSR & ASA initiatives as outlined
• Management and resolution of internal and external stakeholder complaints and issues
• Coordinates site’s Disaster Recovery Plan and other emergency management activities, including business preparation and recovery efforts, employee training and communication
• Manages an up-to-date database and filing system in compliance with company process
• Clearly demonstrates and communicates the company’s mission, vision, values, goals, objectives and targets
• Is an ambassador for our company, actively participating and supporting company activities, events and employee volunteerism initiatives
• Enables an environment of professional, innovative, timely, efficient service levels across the business
• Performs any additional duties and responsibilities as assigned

• Bachelor's degree in Management, Sales or Operations preferred
• Managerial/business management certification will be an asset
• Experience in Project Management desirable but not mandatory
• 5 years in a similar position
• Possess a driver’s license and clear driving record
• Experience in business management and discipline with an eye on ROI and business development
• Strong Computer skills, with experience in MS Office programs (including but not limited to Outlook, Word, Excel, Power Point)
• Highly professional attitude with outstanding business etiquette, networking, negotiation, interpersonal and communication skills (verbal, written, presentation, business reporting, public-speaking skills), and a passion to deliver stellar customer service
• Demonstrated ability to lead and successfully drive results a dynamic, competitive, fast-paced environment, working independently or with multidisciplinary and multicultural teams and partners (internal and external)
• Ability to train, coach, mentor, and evaluate the performance of staff
• Genuinely demonstrates a high level of integrity and maintains confidentiality of information acquired on the job
• Well organized with strong time management skills
• Strong communication skills fluent in English and articulate with strong written, verbal and presentation skills
• Flexible to work extended hours based on business needs (evenings, weekends, public holidays)
• Willing to travel on an "as needed" basis

Experience in Project Management desirable but not mandatory