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Robert Half Logo Robert Half · -

Business Operations Specialist

United States, Minneapolis · Job Posted March 01, 2026
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Job Description

Responsible for contacting provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments. Daily goals include completing at least 60 outbound calls and meeting retrieval metrics. Document all interactions, maintain provider relationships, and achieve quality standards of 90% or higher.

Job Responsibility

  • Contact and schedule provider offices using mail, fax, electronic, and field methods
  • Coordinate with field retrieval technicians for timely appointments
  • Share assignment information with onshore and offshore teams (India, Philippines, U.S.)
  • Respond to provider inquiries and research updates
  • Support inbound calls and manage correspondence internally and externally
  • Maintain high productivity to meet deadlines
  • Resolve issues, implement solutions, and escalate unresolved complaints
  • Follow project protocols and maintain quality standards
  • Perform special assignments as required

Requirements

  • Responsible for contacting provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments
  • Daily goals include completing at least 60 outbound calls and meeting retrieval metrics
  • Document all interactions, maintain provider relationships, and achieve quality standards of 90% or higher
  • Contact and schedule provider offices using mail, fax, electronic, and field methods
  • Coordinate with field retrieval technicians for timely appointments
  • Share assignment information with onshore and offshore teams (India, Philippines, U.S.)
  • Respond to provider inquiries and research updates
  • Support inbound calls and manage correspondence internally and externally
  • Maintain high productivity to meet deadlines
  • Resolve issues, implement solutions, and escalate unresolved complaints
  • Follow project protocols and maintain quality standards
  • Perform special assignments as required
  • Work hours: 8:30 AM – 5:00 PM EST
  • No time off will be allowed during the first 3 months
  • You are required to have a quiet and private, dedicated work space that is separate from other living areas and people. There should be no one else in the room nor any distractions while working
  • Must have appropriate childcare arrangements if child is not of the age to care for themselves
  • Ability to keep all company sensitive documents secure. You are handling Protected Health Information (PHI)
  • Internet Speeds: As we discussed, to be able to operate the equipment and programs, you must have a high-speed internet connection

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in our company 401(k) plan
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