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Beacon Hill's client is seeking a Business Operations Specialist to support end-to-end client implementations across credit insurance and property & casualty products. This role sits within a client operations administration and documentation team and plays a key role in ensuring accurate system setup, document production, and cross-functional coordination. This position is ideal for someone who enjoys variety, thrives in a fast-paced and regulated environment, and can balance technical system work with detailed document editing and quality assurance.
Job Responsibility:
Provide quality assurance for new client setup, including system configuration, testing, and administration of insurance product programs
Ensure premium remittance and claims systems are set up accurately with appropriate policy numbers
Serve as a primary point of contact for clients, distribution partners, third-party vendors, and internal teams regarding system and setup questions
Partner with sales, underwriting, and implementation teams to ensure program details are complete and accurate prior to system setup
Produce and review client-facing output to ensure quality and timely delivery of product documentation
Coordinate with external forms vendors to ensure accurate reproduction, programming, and testing of documents
Requirements:
Strong attention to detail and organizational skills
Ability to manage multiple priorities and meet deadlines independently in a fast-paced environment
Strong customer service mindset with clear verbal and written communication skills
Proficiency in Microsoft Excel
working knowledge of Word, PowerPoint, Outlook, and Adobe Acrobat
Strong analytical and critical thinking skills with a high level of accuracy
Nice to have:
Experience with life insurance policy drafting, contract drafting, legal writing, or paralegal work
Knowledge of insurance products and insurance administrative functions
Experience in financial institution or regulated operations environments
Familiarity with specialized document creation software (e.g., Liquid Office)