Business Operations Specialist (Pharmaceutical)

• Coordinate end-to-end event operations support for event owners (logistics, trackers, vendors, contract/PO/payment coordination) and maintain budget/expense tracking and follow-ups with stakeholders
• Support VEEVA CRM system and maintain the “In-market” Dashboard including user access, data quality check, and basic troubleshooting and ticketing with global CRM IT
• Support and implement data governance practices to maintain high-quality data
• Collaborate with sales, marketing, and other departments to capture and analyze data requirements, ensuring alignment with business objectives
• Generate reports and maintain sales dashboards to track key performance indicators and summarize performance and flag variances for review
• Coordinate 1–2 inbound shipments per month from global manufacturing sites into Malaysia & Singapore, working closely with internal supply chain, 3PLs, and freight forwarders
• Coordinate, review and verify shipping documentation (e.g., commercial invoices, packing lists, import permits, delivery notes) prepared by relevant parties to support compliant clearance
• Monitor shipment status, proactively follow up on delays, and escalate issues where necessary to protect product integrity and customer supply
• Liaise with customs brokers and local logistics partners to ensure timely, compliant clearance and delivery to designated warehouses or customers
• Maintain shipment records in relevant systems/trackers, and support periodic reporting on shipment status, lead times, and exceptions
• Support continuous improvement of order-to-delivery processes affecting the sales team and customers, while adhering to relevant quality and regulatory requirements
• Oversee day-to-day management of the office space, including maintenance, cleanliness, and organization
• Manage vendor relationships for office supplies, equipment, and services
• Coordinate office moves, renovations, and space utilization projects as needed
• Develop and implement office policies and procedures to ensure a safe and productive work environment
• Serve as the primary point of contact for office-related inquiries and requests
• Ensure compliance with health and safety regulations and protocols
• Monitor and manage office security systems and protocols
• Address facility-related issues promptly and effectively
• Collaborate with cross-functional teams to optimize office space utilization and efficiency

Bachelor’s degree in Business Administration, Supply Chain, Facilities Management, Information Technology, or a related field.

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