This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Business Operations Senior Associate role at NTT DATA Services involves supporting account operations, contract management, and process compliance. The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives.
Job Responsibility:
Supporting account operations, contract management, and process compliance
Supporting key processes for a portfolio of accounts
Responsible for low complexity account operations tracking, process compliance activities and repeatable administrative actions
Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
Requirements:
Graduate/master’s in finance with 2 years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR, Order management and master data management
Understanding of Order-to-Cash process
6 months to 2 years of Operations or Back-office Support Services background
Strong communication (verbal and written) & analytical skills
Working knowledge of MS office suite (MS Excel, MS outlook etc)
Ability to use computer systems effectively
Experience with SAP and Saleforce.com will be an added advantage
Self-managed individual who can effectively follow the established process and ensure quality of deliverables
Flexible to business requirements
Coordinate with internal resources and stakeholders for the flawless execution of work
Effectively communicating your insights and plans to cross-functional team members and management
Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA
Nice to have:
Experience with SAP and Saleforce.com
6 months to 2 years of Operations or Back-office Support Services background