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NTT DATA Logo NTT DATA · Finance

Business Operations Senior Analyst

India, Gurgaon · Job Posted February 03, 2026
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Job Description

The Business Operations Senior Analyst at NTT DATA Services will play a vital role in supporting the Account Operations Team by managing contracts and ensuring compliance. The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives.

Job Responsibility

  • Support the Account Operations Team by managing contracts and ensuring compliance
  • Manage contracts and ensure compliance
  • Understanding and setting up newly received contracts/projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities
  • Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer
  • Constant reduction of unbilled items
  • Delivering upon the SLAs and KPIs of the team from production standpoint
  • Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders
  • Responsible for account operations tracking, process compliance activities and repeatable administrative actions
  • Work on providing continuous improvement ideas
  • Works with leadership team to provide feedback, identifying training needs and perform root cause analysis
  • Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
  • Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
  • Effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
  • Coordinate with internal resources and stakeholders for the flawless execution of work
  • Effectively communicating your insights and plans to cross-functional team members and management
  • Monitoring deliverables and ensuring timely completion of change requests/requirements
  • Maintaining SLAs and resolving issues within SLA
  • Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team
  • Using Leadership skills and change management for advocacy of organisational objectives
  • Using innovation and initiative as tools for driving process improvements
  • Driving a strong channel of communication for effective stakeholder management

Requirements

  • 3 to 6 years of experience in order-to-cash processes
  • Proficiency in SAP and Salesforce
  • Strong analytical and communication skills
  • Bachelor's degree in Finance or Business Administration preferred
  • Proficient with MS office suite (MS Excel, MS outlook etc)
  • Ability to use systems effectively for Projects/Time/Resource management and other functions
  • 3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/Order Management/AR is preferred
  • Master data management will be an added advantage
  • 1+ years of Operations or Back-office Support Services experience is preferred
  • Minimum 1-year experience at People Manager role for grade 7 and minimum 2 years’ experience at People Manager role for grade 8

Nice to have

  • Experience / Exposure on with SAP and Saleforce.com will be an added advantage
  • Master data management will be an added advantage
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