Business Operations - Payments Job at Plaid (San Francisco)

Head of Risk & Control for Payments Operations - Asia South & JANA Cluster

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that help cl...

Location

Malaysia , Penang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Ability to manage through influence to drive implementation across a global organization
Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements
Outstanding communication and presentation skills required.
Track record leading Control related projects and programs.
Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline.

Job Responsibility

Responsible for managing payment risk teams for the Asia South & JANA Cluster
Manage the risk and controls within the payment Operations lifecycle. Ensure known issues are captured with action plans
Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity
Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events
Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.
Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress
Shape and define governance model for Asia South & JANA Payments Operations risk that covers sub product and cluster oversight
Lead in operational risk event reduction senior forums, working groups and committees across Asia South & JANA
Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central
Prepare reports for senior management

What we offer

Resources to meet your unique needs
Empowerment to make healthy decisions
Financial well-being support
Opportunity for career growth at a global financial institution.

Fulltime

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Ghana

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Job Responsibility

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

What we offer

Bonus scheme based on both company and individual performance
Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
Unlimited vacation policy
Apple equipment
Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Fulltime

Payments Target Operating Model, Director

The Payments Target Operating Model Director is a senior level position vital in...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience within the Payments environment
broad and comprehensive understanding of the Payments business
thorough understanding of the operational environment
significant managerial experience
ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
ability to work unsupervised and adjust priorities quickly as circumstances dictate
exceptional communication skills and ability to influence
demonstrated analytical skills
strategic thinker and ability to link the dots
demonstrated problem-solving and decision-making skills

Job Responsibility

Responsible for execution of programs that deliver a scalable defined Target Operating Model
ensure continuous alignment between product strategy and operational productivity and risk objectives
act as horizontal lead for product decisioning and design
develop a sustainable holistic model that identifies, prioritises, and executes productivity, scale, modernisation, and risk reduction initiatives
engage across PDS, Partnership team and broader organisation to explore partnership opportunities
ensure execution acceleration through robust planning and dynamic unblocking of issues
ensure systematic incorporation of key firm and Services wide objectives into Target Operating Model

What we offer

Competitive base salary (annually reviewed)
hybrid working model (up to 2 days working at home per week)
additional benefits supporting well-being, living well, and saving well

Fulltime

Payments Operations Risk & Control Lead

The TTS Payments Operations Risk & Control Team provides oversight & support to ...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Good knowledge of TTS products/operations particularly in the payments space
Knowledge of applicable Operational Policies / procedures / Control Standards
Extensive, 7-10 years of relevant experience
Strong interpersonal skills, including the ability to interact and negotiate successfully at a senior level
Preferable experience in Audit, Compliance, Controls, or other relevant/operations support functions
Analytical inquisitiveness and problem solving, ability to ask insightful questions, work through complexity and identify issues/exceptions clearly
Good at brainstorming. Needs to communicate complex ideas simply and compellingly
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

Job Responsibility

Understand key risks within the Business and operational processes relating to TTS P&R
Build adequate controls monitoring, review & test program to evaluate effectiveness of underlying controls with a strong focus on data analytics and system retrievals
Conduct in-depth analysis of data & exceptions to identify trends and emerging risks. Work in partnership with stakeholders to drive effective remediation
Implement and execute a comprehensive ops control plan, which includes review & monitoring of key risk indicators & high-risk processes
Assist with the drive to establish MCA as part of Transformation
Ensure partners & stakeholders are aware & of key risk and controls topics, based on corporate standards as they are released/modified
Be fully up to date and familiar with relevant Citi Policies and standards
Work closely with Controls, Ops & Front Office partners on cluster/regional/global initiatives/projects
Monthly Risk & Control Forums, data analysis reports to be prepared and shared, capturing any issues, themes, exceptions
Monitor progress & provide support/engagement on all TTS P&R Ops related audits and regulatory reviews, share findings & themes issued with all stakeholders to enhance in-country processes & control reviews, to avoid occurrence of similar issues

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Business Operations (Finance)

Metabase’s BizOps & Finance team is a small, high-leverage group that builds the...

Location

United States

Salary:

Not provided

Metabase

Expiration Date

Until further notice

Requirements

high-performing generalist who enjoys tackling complex, ambiguous business problems across different domains
move comfortably between high-level design and detailed execution
rock-solid quantitative skills and fluent in spreadsheets
organized, able to manage multiple projects in parallel
collaborate effectively with internal stakeholders and external experts
strong quantitative undergraduate degree (math, physics, engineering, computer science, economics, or finance)
track record of achievement and a bias for action
low-ego attitude
some exposure to accounting concepts

Job Responsibility

Own and operate the day-to-day processes that keep our financial operations running smoothly
Manage the month-end close process, and manage our external accountants
Lead annual financial audits and coordinate deliverables with our auditors
Prepare data and track progress for tax filings across multiple jurisdictions
Maintain financial data hygiene
Own our payments and expense management systems
Lead cross-functional projects to solve operational problems as they arise
Identify opportunities to streamline or automate recurring workflows
Jump in to help with other operational areas when needed

What we offer

flexibility (define your own schedule and work from wherever you want)
autonomy
environment that fosters growth, learning, and development

Fulltime

Payment Operations Specialist

We are looking for a Payment Operations Specialist to innovate and grow with us....

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years of prior experience in Treasury, Cash Management, Operations, or Banking
Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates
You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new
Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
Strong communication (verbal/written) and customer service skills
Ability to perform self-guided research using a variety of internal tools, phone, and email
Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
Be ready and willing to adapt to positive change in a dynamic, growing environment
Proficiency utilizing the Microsoft Office Suite, especially Excel

Job Responsibility

Develop a deep understanding of Paymode payment processing, funding methods, Client trends, and business needs
Prioritize payment processing and Client delight within every assigned task
Collaborate with team members on innovation, process improvements, and problem solving
Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally
Perform additional ancillary tasks
Processing outbound supplier payments for our B2B payment network
Processing domestic and foreign payment exceptions
Ensuring check payments are managed and adjusted
Handling international payment inquiries

Fulltime

Accounting and Business Operations Manager

The individual in this position is responsible to collaborate and oversight with...

Location

United States , Phoenix

Salary:

Not provided

Real Time Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting
10+ Years relevant and proven work experience in a corporate environment in an Accounting Manager role with same level of responsibilities
Strong understanding of accounting, finance, and management principles
Experienced knowledge of audit preparation and document retention requirements
5+ years of Payroll processing
Strong experience with evaluating, developing, and improving department controls, systems, and procedures that increase accuracy and efficiency
Knowledge of QuickBooks a big PLUS
Experience in writing and assessing Policies and Procedures for Accounting
Intermediate user of MS Word, MS Outlook
Advanced user of MS Excel (pivot tables, linking, charting)

Job Responsibility

Managing and conducting efforts supporting month end & year-end close preparations
Review and/or preparation forecasts, analysis, project proforma and actual to budget comparisons
Maintaining accurate and complete financial records and participating in reconciliations and audits
Overseeing the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time
Qtly tax filings reconciliations and out of state filing and payment audits (collaborate with the PR company who completes them)
Worker’s Compensation Insurance plan administration – renewals and annual Audits
Oversight and audit the AP and cost processes and activities
Investigate and resolve discrepancies in all expense accounts under tight deadlines
Identify any process and procedure inefficiency and collaborate on solution implementations
Vendor management and service contracts renewals

What we offer

2 weeks PTO
8 Holidays
Insurance Benefits =>Health 90%/ Dental 100%/ Vision 100%
401K plan
flexible schedule
professional office environment
casual attire

Fulltime

Director of Cards Operations

BrainFinance is a leading financial technology company that provides responsible...

Location

Canada , Montreal

Salary:

115000.00 - 120000.00 USD / Year

BrainFinance

Expiration Date

Until further notice

Requirements

University degree in Business Administration, Operations Management, Finance, or a related field
an MBA or advanced degree is highly preferred
2 years of experience in IT project management
Significant experience in payment/card operations, ideally in leadership roles within the financial services or fintech sectors
Strong knowledge of credit card processing, industry regulations, and compliance frameworks, including VISA rules and PCI-DSS (Payment Card Industry Data Security Standard)
Proven experience in product development and vendor ecosystem management, ensuring seamless integration and alignment with business objectives
Demonstrated ability to enhance operational efficiency and optimize processes in a customer-centric environment.

Job Responsibility

Lead and manage cross-functional teams of specialists (technology, operations, compliance, finance, and vendor partners) in the design, deployment, and administration of payment platforms, software, and data systems
Serve as the key escalation and delivery point for executives and partners, ensuring transparent communication of risks, progress, and overall program health
Champion change initiatives, compliance programs, and audit preparation efforts to ensure regulatory alignment and operational resilience
Plan, organize, direct, control, and evaluate the activities related to payment programs, including BIN sponsorship, product readiness, partner integration, and go-live execution
Develop and implement policies, procedures, and governance frameworks to ensure effective management of electronic payment systems and card lifecycle operations
Meet with internal stakeholders and external partners to define system requirements, technical specifications, budgets, and delivery timelines
Evaluate performance through KPIs, dashboards, and executive reporting, ensuring continuous improvement in customer adoption, spend, risk, and fraud management
Oversee and control program budgets, forecasts, reporting, and expenditures to ensure financial and operational efficiency
Supervise, and guide analysts, engineers, program managers, and vendor resources, ensuring ongoing training, professional development, and adherence to best practices.

What we offer

Group Insurance (Health and Dental)
Retirement Savings Plan (RSP)
Virtual healthcare
Employee Assistance Program (EAP)
Additional Days off (Moving day, Birthday, 5 personal days)
Health and Wellness Program
Office perks: Event Coordinator responsible for social activities, 5-7, snacks provided, yoga and meditation room
Paid subscription to training tools
Benefits for public transportation (Bixi, Opus)
Modern open plan office with pin pong, and pool table

Fulltime

Business Operations - Payments

Plaid

Location:
United States , San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 04, 2026

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