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Brightwheel is seeking a talented individual to join the Business Operations team. You are a strategic thinker and pragmatic executor who is excited to drive strategic initiatives and outcomes across the business. You have excellent business acumen and communication skills. You take ownership and consistently deliver high-quality results on time. You enjoy working with cross-functional partners to tackle complex problems. You thrive in the pace of change at high growth tech startups. You love diving deep to develop and implement data-driven solutions to address a wide range of challenges and opportunities across all areas of the business.
Job Responsibility:
Drive high-impact projects: You will lead and deliver cross-functional initiatives that support brightwheel’s strategic priorities. This could include everything from redesigning our pricing strategy or variable compensation models, to helping launch a new product, to partnering directly with front-line managers to improve our sales and onboarding funnels
Turn insights into action: You will dive deep - into data, processes, and the customer experience - to identify the critical insights necessary to improve business performance, and translate these into action
Partner with senior management teams: You will serve as a trusted thought partner to executives across the business. Your independent perspective will be valued
Achieve extraordinary results: As a business, we set audacious goals. You will be responsible for bringing structure to ambiguous problems - scoping, planning, and executing work from start to finish - to drive measurable outcomes
Requirements:
4-8 years of work experience at a top management consulting firm or operations role leading cross-functional projects that improved business performance
Exceptional critical thinking, analytical and problem-solving skills: you can bring structure to ambiguous challenges and turn data-driven insights into strategic recommendations
Strong stakeholder and project management skills to effectively influence and manage expectations with senior leaders and cross-functional teams
Demonstrated sound business judgment and strong listening skills
ability to understand the “why” and get to what matters quickly
Ability to digest complex data and present findings in a clear manner that drives decision making and outcomes
experience with financial and strategic modeling
Experience using AI tools in day-to-day work
Desire to learn: this role requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques