Business Operations Manager

The Business Operations Manager is a cross-functional role focused on building, refining, and sustaining core operational processes across TAG. In the first year, the role will primarily support Document Management by improving workflow clarity, strengthening cross-functional handoffs, and ensuring consistent service execution. This is critical to the business given tax processes are so reliant on incoming and outgoing mail procedures and carry significant risk with any mishandled mail. As the position develops broad operational expertise across TAG’s functional areas, the role will expand and lead process optimization and documentation efforts for critical cross-functional processes. This role will also partner closely with the TAG Product Manager, combining process expertise with business needs to refine requirements for internal systems and reporting. Given the strategic nature of this role, it will report directly to the CEO.