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Dana-Farber Cancer Institute Logo Dana-Farber Cancer Institute · IT - Administration

Business Operations Manager, Information Services

United States, Boston 109200.00 - 125700.00 USD / Year · Job Posted March 05, 2026
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Job Description

The Business Operations Manager, Information Services (IS) oversees financial planning, management, and coordination for all IS operating and capital budgets across multiple cost centers. The role manages and forecasts approximately $90M+ in operating budgets and $500K–$40M+ in capital budgets, partnering with project managers to ensure capital project financials and technology transitions are accurately planned and funded. Working closely with the CIO, IS leadership, Finance, and project teams, the manager provides financial insight to support decision-making and optimize IS resources in a complex, matrixed environment. The position handles highly confidential fiscal and employee data, summarizes monthly and annual spend, and prepares financial presentations for executive leadership. It also manages most requisitioning and contract administration, supports accrual planning with Finance, ensures invoices are paid, and improves financial processes, tools, and reporting.

Job Responsibility

  • Leads the annual operating budget development process for all IS cost centers in collaboration with IS leadership and Finance, covering approximately $90M+ in operating spend
  • Partners with IS project managers and portfolio leaders to develop, track, and forecast capital budgets for technology projects and initiatives, ranging from $500K to $40M+
  • Manages the operating and capital budget planning for new technology services and the transition or retirement of existing services
  • Develops and maintains financial models, forecasts, and dashboards to support IS leadership decision-making
  • Serves as a primary financial liaison between Information Services and Finance, Supply Chain, and other key departments
  • Utilizes institutional financial systems, project portfolio tools, and reporting platforms to manage and analyze IS financial data

Requirements

  • Bachelor’s Degree in Business Administration, Finance, Accounting, or related field required
  • Minimum 5-7 years of progressively responsible experience in financial management, budgeting, or business operations required
  • Experience managing large operating and capital budgets and working with project managers on project financials required
  • Strong knowledge of budgeting, forecasting, and financial analysis principles, including operating and capital budgeting in a large, complex organization
  • Understanding of technology/IT financial concepts such as total cost of ownership, capital vs. operating expense, depreciation, and project-based accounting
  • Demonstrated ability to interpret and analyze financial data, identify trends and variances, and develop clear, actionable recommendations
  • Proficiency with financial and reporting systems and advanced skills in Microsoft Excel
  • Ability to create clear, compelling financial presentations and reports for executive leadership and other stakeholders
  • Proven ability to work effectively in a matrixed environment, building strong relationships and coordinating across multiple departments and stakeholder groups
  • Strong organizational and project management skills, with the ability to juggle multiple priorities, manage competing deadlines, and support numerous concurrent initiatives
  • High level of attention to detail, accuracy, and follow-through, with a commitment to data integrity and quality
  • Ability to exercise sound judgment, maintain strict confidentiality, and appropriately handle highly confidential fiscal and employee data
  • Excellent written and verbal communication skills, with the ability to explain financial concepts to non-financial audiences

Nice to have

  • Experience in information technology, healthcare, or other complex, matrixed environment preferred
  • Experience supporting technology or information services organizations preferred
  • Supervisory or team lead experience preferred
  • CPA, CMA, or relevant financial/IT financial management certification preferred
  • Familiarity with enterprise resource planning (ERP) and project portfolio management tools preferred
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