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The Business Operations Manager, Information Services (IS) oversees financial planning, management, and coordination for all IS operating and capital budgets across multiple cost centers. The role manages and forecasts approximately $90M+ in operating budgets and $500K–$40M+ in capital budgets, partnering with project managers to ensure capital project financials and technology transitions are accurately planned and funded. Working closely with the CIO, IS leadership, Finance, and project teams, the manager provides financial insight to support decision-making and optimize IS resources in a complex, matrixed environment. The position handles highly confidential fiscal and employee data, summarizes monthly and annual spend, and prepares financial presentations for executive leadership. It also manages most requisitioning and contract administration, supports accrual planning with Finance, ensures invoices are paid, and improves financial processes, tools, and reporting.
Job Responsibility:
Leads the annual operating budget development process for all IS cost centers in collaboration with IS leadership and Finance, covering approximately $90M+ in operating spend
Partners with IS project managers and portfolio leaders to develop, track, and forecast capital budgets for technology projects and initiatives, ranging from $500K to $40M+
Manages the operating and capital budget planning for new technology services and the transition or retirement of existing services
Develops and maintains financial models, forecasts, and dashboards to support IS leadership decision-making
Serves as a primary financial liaison between Information Services and Finance, Supply Chain, and other key departments
Utilizes institutional financial systems, project portfolio tools, and reporting platforms to manage and analyze IS financial data
Requirements:
Bachelor’s Degree in Business Administration, Finance, Accounting, or related field required
Minimum 5-7 years of progressively responsible experience in financial management, budgeting, or business operations required
Experience managing large operating and capital budgets and working with project managers on project financials required
Strong knowledge of budgeting, forecasting, and financial analysis principles, including operating and capital budgeting in a large, complex organization
Understanding of technology/IT financial concepts such as total cost of ownership, capital vs. operating expense, depreciation, and project-based accounting
Demonstrated ability to interpret and analyze financial data, identify trends and variances, and develop clear, actionable recommendations
Proficiency with financial and reporting systems and advanced skills in Microsoft Excel
Ability to create clear, compelling financial presentations and reports for executive leadership and other stakeholders
Proven ability to work effectively in a matrixed environment, building strong relationships and coordinating across multiple departments and stakeholder groups
Strong organizational and project management skills, with the ability to juggle multiple priorities, manage competing deadlines, and support numerous concurrent initiatives
High level of attention to detail, accuracy, and follow-through, with a commitment to data integrity and quality
Ability to exercise sound judgment, maintain strict confidentiality, and appropriately handle highly confidential fiscal and employee data
Excellent written and verbal communication skills, with the ability to explain financial concepts to non-financial audiences
Nice to have:
Experience in information technology, healthcare, or other complex, matrixed environment preferred
Experience supporting technology or information services organizations preferred
Supervisory or team lead experience preferred
CPA, CMA, or relevant financial/IT financial management certification preferred
Familiarity with enterprise resource planning (ERP) and project portfolio management tools preferred