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The Business Operations Manager, Deposit Products will be the operational owner for Rocket Money’s deposit products. You will run Business Operations for our existing Smart Savings account (FBO), lead the launch of our upcoming high-yield account (HYSA/HYCA), and build the operating foundation for any future deposit products. This role sits at the intersection of product, partnerships, compliance, finance, and operations, acting as the connective tissue that ensures our deposit products are safe, scalable, compliant, and financially sound.
Job Responsibility:
Own day-to-day business operations for Smart Savings and future deposit products
Monitor product health, financial drivers, risks, and operational KPIs
Translate business goals into operational plans
Drive the launch of our new high-yield deposit account
Build the operational infrastructure for future deposit products
Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders
Build and continuously refine procedures across fraud, escheatment, payments, customer support workflows, exception handling
Deep-dive into operational issues, data anomalies, and system behavior
Craft clear, concise documentation
Align cross-functional teams around decisions, timelines, and risks
Present insights and recommendations to leadership
Requirements:
4+ years of experience in Business Operations, Strategy, Product Operations, or a highly cross-functional operational role
Thrive in ambiguity and act like an owner
Exceptional communicator
Strong project manager with a bias toward action
Comfortable with data analysis and turning metrics into decisions (Looker, pivot tables)
Proven ability to work with partners, vendors, and technical + non-technical stakeholders, balancing diplomacy and assertiveness
Enjoy moving between strategy and execution
Nice to have:
Experience in regulated fintech, banking, or payments
Experience launching and scaling deposit products at a fintech