Business Operations Coordinator Job at Aquent

Business Operations Coordinator

Aquent

Location:
United States

Category:
Office Administration

Contract Type:
Not provided

Salary:

23.00 - 28.00 USD / Hour

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Job Description:

As a valued partner to a leading global technology company, Aquent is seeking a dedicated individual to join a dynamic team focused on client operations and contract management. This is a unique opportunity to directly impact the efficiency and compliance of critical business functions, collaborating across various internal teams to shape and improve processes, rather than just executing repetitive tasks. If you thrive on problem-solving, identifying inefficiencies, and contributing innovative ideas that enhance execution, you’ll find immense satisfaction in this role.

Job Responsibility:

Execute and maintain established operational procedures, ensuring strict adherence to compliance and controls
Process and manage contracts from submission through signature and implementation, utilizing CRM systems
Contribute to task-level process improvements by identifying pain points and proposing innovative solutions to increase efficiency and effectiveness
Monitor and evaluate existing processes, using data analysis to identify improvement opportunities and support benchmarking efforts
Provide Tier 2 support for escalated process cases, resolving nuanced issues and contributing to solutions that reduce future escalations for Tier 1 support
Compile and distribute reports on process metrics, contract statuses, and account adjustments to support strategic decision-making
Ensure the accuracy and integrity of data within CRM and other sales systems
Communicate findings and recommendations from process monitoring and optimization efforts to management, fostering continuous feedback loops
Engage in peer reviews of casework, respond to internal stakeholders, and analyze data to support operational goals

Requirements:

Minimum 2 years of experience in process execution and compliance within an operational environment
Minimum 2 years of experience in data analysis and reporting, with a strong ability to interpret data and benchmark performance metrics
Minimum 1 year of experience with CRM systems and data management tools
Proven experience in client operations, process improvement, or contract management
A background working in structured, compliance-driven environments where adherence to processes is critical
Demonstrated experience in maintaining compliance and ensuring controls are followed
Strong analytical skills with the ability to interpret complex data
Excellent written communication skills for documenting processes and relaying insights
Ability to collaborate effectively across cross-functional teams, including legal, sales, and customer success
Proficiency in managing multiple tasks and meeting deadlines in a fast-paced setting
English proficiency

Nice to have:

Experience with PowerBI for data analysis and reporting
Exposure to sales systems, contract systems, or workflow management tools
Skilled at relaying insights and recommendations to management and cross-functional partners

What we offer:

Subsidized health, vision, and dental plans
Paid sick leave
Retirement plans with a match

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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