Business Operations Coordinator Job at The Dune Group (London)

Business Operations Coordinator

The Dune Group

Location:
United Kingdom , London

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Working closely with the Business Operations Manager, you will play a key role in ensuring the smooth, efficient, and compliant running of all Business Operations. You’ll provide essential support to teams across the retail estate, helping them complete maintenance tasks promptly and uphold the highest Health & Safety standards to enable successful day‑to‑day trading. You will also be responsible for managing business communications, ensuring all messaging is clear, accurate, and aligned with our brand. In addition, you will support all CSO [Central Support Office) departments, helping them maintain effective working environments and operational practices.

Job Responsibility:

Manage the Business Operations mailbox and distribute clear, on‑brand communications, including weekly Let’s Talk Retail updates
Management of all incoming and outgoing post and couriers
Provide operational support to retail, CSO, and contractors, managing maintenance requests and coordinating timely repairs
Oversee ordering and distribution of operational supplies and support new store openings, closures, and the Seasonal Showcase
Maintain accurate Retail content on Microsoft Teams and manage the Engage & Excite calendar
Carry out CSO walkthroughs, support facilities maintenance, and ensure Health & Safety compliance across all sites
Build strong internal and external relationships, acting as the main point of contact for Business Operations queries and supporting key initiatives

Requirements:

Background in retail essential
Customer service experience desired
Understanding of cost control
Understand and represent the brand attributes
Strong communication skills both internally and externally, both written and verbal
Successfully able to handle multiple demands and competing priorities
Competent in Microsoft Office & Outlook
Enthusiastic, self-confident, and self-motivated

What we offer:

Blended working – spreading your time across our office and remote working
Sustainable office in bustling West London (near Westfield)
Friendly and open culture with flat structures allowing plenty of opportunity for development
Company growth and opportunity
Dune is evolving all the time
Open-minded company, welcoming thoughts and ideas to be shared
Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK
60% employee discount on Dune products
25 days holiday (plus the bank holidays)
Cycle2work
Company pension scheme
Life assurance for all team members
Team socials and drinks
Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance
Our own Wellbeing Allies – there to talk when you need them

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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