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Responsible for contacting provider offices, hospitals, and healthcare facilities to schedule medical record retrieval appointments for Medicare, Medicaid, and ACA. Daily goals include completing at least 60 outbound calls and meeting retrieval metrics. Document all interactions, maintain provider relationships, and achieve quality standards of 90% or higher.
Job Responsibility:
Contact and schedule provider offices using mail, fax, electronic, and field methods
Coordinate with field retrieval technicians for timely appointments
Share assignment information with onshore and offshore teams
Respond to provider inquiries and research updates
Support inbound calls and manage correspondence internally and externally
Maintain high productivity to meet deadlines
Requirements:
No time off will be allowed during training, minimal time-off will be allowed over the first few months
You are required to have a quiet and private, dedicated workspace with a highspeed internet connection
Must have appropriate childcare arrangements if child is not of the age to care for themselves
What we offer:
medical, vision, dental, and life and disability insurance