Business Operations Associate

• Own business and economic decision support for key product areas: Serve as the business counterpart for economically material product questions
• Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions
• Produce decision-ready recommendations that clarify options and implications
• Bring economic rigor to spend, pricing, and monetization decisions: Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions
• Partner with Product, Data, and Finance to assess fees, take-rates, and pricing changes and their impact on growth, revenue, and user experience
• Recommend clear paths forward with explicit tradeoffs (e.g., when to subsidize vs. monetize) and success metrics to measure outcomes
• Increase decision velocity through end-to-end analysis and cross-functional alignment: Apply an 80/20 mindset, prioritizing speed, impact, and decision clarity over exhaustive analysis
• Own analyses end-to-end—from framing and data pulls to modeling, synthesis, and stakeholder alignment
• Build lightweight, repeatable frameworks (e.g., incentives evaluation, pricing reviews, unit economics tracking) that scale decision-making across teams
• Act as connective tissue across EPD and Operations/Finance for financially material decisions

• An operator mindset—you think in tradeoffs, sequencing, and Phantom-specific constraints
• Comfort operating autonomously, turning ambiguity into structured decisions without hand-holding
• Credibility as a cross-functional partner with Product, Data, and Finance
• Clear, concise written communication—you produce high-signal decision memos
• Advanced Excel and SQL
• 4+ years of experience
• Ideally 2+ years in management consulting plus 2+ years at a startup
• Experience in crypto or fast-growing fintech is a plus

Experience in crypto or fast-growing fintech is a plus

• Competitive salary and equity
• You will be eligible to participate in the Company's performance bonus program
• Comprehensive insurance (medical/dental/vision) — 100% covered
• Stipend for your ideal remote set-up
• Flexible hours and a supportive remote environment
• Unlimited vacation: Take time when you need it (and we really mean it!)
• 401(k) retirement plan
• Monthly wellness benefit
• Weekly meal benefit
• Global off-sites