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Valon Mortgage Logo Valon Mortgage · Finance

Business Operations Associate

United States, New York 119000.00 - 161000.00 USD / Year · Job Posted February 21, 2026
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Job Description

We’re looking for driven and detail-oriented individuals to serve as partners for our core servicing and lending business, and help it scale from 1 to 100. The right candidate must be adept at working cross-functionally to tackle complex business problems and be proficient in applying structured problem-solving methodologies and frameworks. This role offers a very high degree of ownership and the opportunity to independently drive operational excellence for our business.

Job Responsibility

  • Build business operations for the core Servicing team in collaboration with Product, Engineering, Legal and Compliance, and Servicing Operations teams
  • Leverage qualitative and quantitative data to continuously improve existing products and processes for operations stakeholders
  • Identify and assess the viability of new business opportunities and other strategic initiatives
  • Research business requirements for new processes and translate them into mature standard operating procedures
  • Work with the Client Experience, Servicing Operations, Compliance, and Quality Management teams to ensure operational excellence and efficiency
  • Learn new concepts and technologies quickly and apply them to complex challenges
  • Cultivate a deep understanding of the mortgage servicing industry

Requirements

  • 2-4 years experience working in investment banking, consulting, investing, or business operations role
  • Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects
  • Strong project management skills with an ability to prioritize, communicate progress, and deliver results while managing multiple projects
  • Strong verbal and written communication skills, with experience in effective stakeholder management
  • Able to remain calm under pressure, and can excel under time-sensitive deadlines while maintaining a positive attitude
  • Embraces opportunities for growth, and is competent in working both independently and as part of a high-velocity team
  • Strong ability to reason with and draw insights from data
  • Experience with SQL and fluency in Excel/Google Sheets required
  • Prior experience working collaboratively with product managers, engineers, and operations to develop new products or complex processes

Nice to have

  • Other programming experience, particularly Python, is a plus
  • Experience in the financial or financial technology sector, particularly mortgage origination, mortgage servicing, or in the real estate industry, is a plus

What we offer

  • Meaningful stake in the company via equity
  • Performance bonus program
  • 401K plan
  • Comprehensive medical, dental, & vision benefits
  • Company-wide orientation
  • Learning & development opportunities
  • Regular review cycles that feature 360-degree feedback
  • 17 days paid time off
  • Sick days
  • 11 company holidays
  • 12 weeks off for both birthing and non-birthing parents - fully paid
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