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NTT DATA Logo NTT DATA · Finance

Business Operations Associate

India, Gurgaon · Job Posted May 29, 2026
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Job Description

The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization Business Support Team is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager

Job Responsibility

  • Resource who has elementary process/business knowledge and/or experience with Order-to-Cash processes
  • Responsible for low complexity account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
  • Someone with analytical bent of mind who can work on providing continuous improvement ideas
  • Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
  • Creation of master data, order/contract in SAP, ensuring accuracy in setup
  • Reviewing draft invoices as per the contractual documents
  • Assisting in the interpretation, reporting and communication of financial information, and the preparation and communication of accounting information
  • Ensuring Invoices are collected as per the contractual term
  • Effective communication with account operations and finance teams for smoother account operations and financial closures
  • Strong communication (verbal and written) & analytical skills and the ability to understand business process
  • Self-managed individual who can effectively follow the established process and ensure quality of deliverables and optimize results
  • Flexible to business requirements
  • Monitoring deliverables and ensuring timely completion of change requests/requirements
  • Maintaining SLAs and resolving issues within SLA

Requirements

  • Graduate/Master in Finance with 0-2 years of experience (0-6 months for G3 & 6 months- 2 years for G4)
  • Candidate must have scored >60% in graduation for G3 role
  • 6 months to 2 years of experience in Order to Cash (Contract/order creations, Invoicing, AR/Cash Apps) will be preferred
  • Working knowledge of MS office suite (MS Excel, MS outlook etc.)
  • Experience with SAP and Saleforce.com will be an added advantage
  • 1+ year(s) of experience focusing on data analysis that required attention to detail, accuracy, and accountability for your work product
  • 1+ year(s) of experience using a computer with Windows PC applications that include MS-Excel, MS-Word and MS-Outlook
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