Business Operations Associate Manager, Care Operations

• Strategic Operations & Scalability: Process Excellence: Continuously audit and improve coaching workflows and patient care delivery model to drive operational excellence
• Scaling Strategy: Develop strategies to scale operations, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation and workflow improvements
• Pilot & Experiment: Design and lead operational experiments. Define success metrics, run pilots, and build the "playbook" to scale successful initiatives
• Cross-Functional Bridge: Lead initiatives across Data Science, Product, and Finance to ensure our coaching services are both clinically effective and financially sustainable
• Data Analysis & Insights: Performance Metrics: Conduct advanced analysis to define and track KPIs such as coach performance, patient outcomes, and patient retention
• Data Visibility: Shape & build dashboards to empower stakeholders to make strategic, data-driven decisions
• Investigative Analysis: Own exploratory analyses that identify ways to further boost coach efficiency, member outcomes, and company scalability
• Strategic Insights: Translate complex data into clear, persuasive presentations for senior leadership and cross-functional stakeholders to support strategic business decisions

• Bachelor’s Degree, preferably in Finance, Economics, Business, or a related analytical field. Advanced degree is a plus
• 5+ years of experience in business operations, analytics, or a similar role involving process improvement and data analysis. Experience in management consulting or related fields is a plus
• Strong analytical skills with proven experience in working with large datasets to drive business insights and decision-making. Advanced proficiency in Excel/Google Sheets and familiarity with SQL and data visualization tools (e.g., Looker)
• Demonstrated ability to improve and scale operational processes, with a track record of leading cross-functional initiatives or process improvement efforts
• Experience in developing and implementing strategies to drive operational efficiency and improve key metrics such as workforce planning, coach or employee performance, or gross margin
• Ability to thrive in a fast-paced, high-growth environment, balancing short-term problem-solving with long-term scalability and continuous improvement
• Exceptional communication and presentation skills, with the ability to translate complex data insights into actionable recommendations for leadership and cross-functional teams
• Strong project management skills with the ability to manage multiple initiatives simultaneously, from conception through execution
• Highly self-motivated with a strong sense of ownership, accountability, and the ability to operate independently and with cross-functional teams

Offers Equity