Business Operations Analyst Job at Zuora (Chennai)

Business Operations Analyst

Zuora

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Program Manager at Zuora, you will be a key player in leading and managing our strategic IT initiatives. You will work closely with cross-functional teams to ensure the successful planning, execution, and delivery of IT programs that align with our business objectives. The ideal candidate is a seasoned professional with a proven track record of overseeing complex projects, driving efficiency, and fostering collaboration. You will play a pivotal role in overseeing key strategic initiatives and programs within the organization, ensuring a seamless and value-driven approach to project management and program execution. You will lead the programs in driving excellence across the project lifecycle, from intake, inception to delivery, and will serve as a beacon of best practices in modern program management.

Job Responsibility:

Strategic Program Leadership: Align with the organization’s objectives and vision
Stakeholder Engagement: engage stakeholders effectively
OKR Alignment: align program objectives seamlessly with our organizational OKRs
Program Lifecycle Excellence: ensure that our program management practices remain efficient and effective throughout the entire lifecycle
Resource Management: ensure the availability of the right skills and expertise for program execution
Continuous Improvement: instill a culture of continuous improvement within our organization
Vendor Management: manage vendor & SaaS management
Innovation and Transformation: drive innovation and transformation
Change Management: implement new processes and technologies
Collaborative Culture: foster a collaborative culture
Performance Metrics and Reporting: establish KPIs and reporting mechanisms
Risk Management: identifying and mitigating risks
Customer Focus: contribute to creating a culture where customer-centricity is paramount

Requirements:

A minimum of 10 years of experience in strategic program management leadership, operations and value realization
Proven ability to lead cross-functional teams, influence stakeholders, and drive organizational change in a dynamic environment
Knowledge in Reach to Retention, Order to Revenue, Digital Workplace functional and technology landscape
Deep knowledge in understanding, application and operationalization of OKRs processes, framework and best practices to meet the organization’s strategic goals, objectives and outcomes
Mastery in defining and executing change management strategies, ensuring smooth transitions during technology adoptions
Excellent communication skills to convey complex technical concepts to both technical and non-technical audiences
Expertise in negotiating contracts, managing vendor relationships, and selecting appropriate technology solutions
The ability to think strategically, align digital initiatives with business goals, and drive positive outcomes
Experience in designing user-centric experience and solutions that enhances Zeo’s day in life and work
Experience in optimizing program management workflows and processes to maximize the efficiency and effectiveness of the tools
Demonstrated capability to leverage data insights for informed decision-making and continuous improvement

What we offer:

Competitive compensation, corporate bonus program and performance rewards, and retirement programs
Medical insurance
Generous, flexible time off
Paid holidays, “wellness” days and company wide end of year break
Paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing

Additional Information:

Job Posted:
March 01, 2026

Work Type:

Remote work

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