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Business Operations Analyst

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NTT DATA

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Location:
India , Gurugram

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join NTT DATA Services as a Business Operations Analyst in Gurgaon, where you'll support account operations, manage the Order-to-Cash process, and collaborate with cross-functional teams. Ideal candidates will have strong analytical skills, proficiency in MS Office, and experience with SAP and Salesforce. Enjoy a fast-paced environment with opportunities for growth.

Job Responsibility:

  • Support account operations, manage the Order-to-Cash process, and collaborate with cross-functional teams
  • Support our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions
  • Enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives
  • Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
  • Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Requirements:

  • Proficient with MS office suite (MS Excel, MS outlook etc)
  • Ability to use systems effectively for Projects/Time/Resource management and other functions
  • Experience with SAP and Saleforce.com will be an added advantage
  • Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
  • Resource who has strong process/Business knowledge and experience with Order-to-Cash process
  • Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
  • Preferred Operations or Back-office Support Services background
  • Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions
  • Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
  • Flexible to business requirements
  • Coordinate with internal resources and stakeholders for the flawless execution of work
  • Effectively communicating your insights and plans to cross-functional team members and management
  • Monitoring deliverables and ensuring timely completion of change requests/requirements
  • Maintaining SLAs and resolving issues within SLA

Nice to have:

  • Experience with SAP and Saleforce.com will be an added advantage
  • Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
  • Preferred Operations or Back-office Support Services background

Additional Information:

Job Posted:
January 26, 2026

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