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Business Operations Analyst (Saint-Laurent)

Canada, Montreal 75000.00 - 90000.00 USD / Year · Job Posted May 30, 2026
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Job Description

The Business Analyst / BI Specialist will lead the migration from our current Microsoft Access Service Operations DB to a more modern SQL platform, optimizing performance, data accessibility, and BI solutions. Reporting to the Director of Operations the Organisation, this role collaborates with Service & Support, Program Management, Engineering, Finance, and IT to ensure a scalable data infrastructure. The ideal candidate has a proven ability to analyze complex datasets, generate ad-hoc reports, and support data-driven decision-making. This role requires a proactive, independent thinker who thrives in a collaborative, cross-functional environment to align data strategies with business objectives.

Job Responsibility

  • Analyze the existing Microsoft Access database and design an optimized SQL Server solution
  • Lead the extraction, transformation, and migration of data from Access to SQL
  • Ensure data integrity, normalization, and scalability in the new system
  • Work on integrating SQL Server with our ERP system (Costpoint by Deltek) and DND's DRMIS (SAP-based system)
  • Identify key operational KPIs and develop real-time performance-tracking dashboards
  • Recommend and implement a BI tool (Power BI, Tableau, etc.) for visualization and reporting
  • Automate reporting processes to support service and support performance analysis
  • Optimize database performance through indexing, stored procedures, and query tuning
  • Maintain database security, backups, and user access controls
  • Support teams with data extraction, reporting, queries, and troubleshooting
  • Perform daily database administration activities, including operational data entry, validation, maintenance, and quality assurance to ensure accurate and reliable business information
  • Monitor data quality and consistency through routine audits, reconciliation, and corrective actions
  • Develop and maintain database documentation, procedures, and operational standards
  • Work closely with the service operations group, finance, IT, and cross-functional teams to align database solutions with business needs
  • Provide guidance on platform selection and long-term data strategy
  • Potentially support internal training initiatives as the SQL system matures
  • Other Responsibilities as Assigned

Requirements

  • Bachelor's degree in Business, Data Analytics, Information Systems, or a related field
  • 5+ years of experience in database design, SQL development, data analysis, and BI reporting
  • Hands-on experience as a Business Analyst or similar role, with a strong focus on data migration, reporting, and performance tracking
  • Advanced proficiency in SQL Server (or other SQL platforms), including complex queries, stored procedures, and database optimization
  • Strong expertise in Microsoft Access for legacy database management and transition planning
  • Experience with ETL processes, relational database modeling, and data integrity best practices
  • Proficiency in BI tools such as Power BI, Tableau, or similar, with the ability to develop dashboards and automate reporting
  • Familiarity with Costpoint (Deltek) and experience working with Canadian government ERP platforms (e.g., DRMIS/SAP-based systems) is a plus
  • Advanced skills in Microsoft Excel, including macros, pivot tables, and complex formulas for data analysis

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