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Performs highly complex analyses of business goals, objectives, and needs of the general business environment. Plans and designs business processes and makes recommendations and changes in order to improve and support business activities. Utilizes systems and data to resolve business issues in the most effective and productive manner.
Job Responsibility:
Prioritizes business and project requirements
Defines project purpose and cost/benefit analysis for various initiatives and projects
Enacts project planning and management to balance project resource, timeline, and scope
Provides thorough communication internally within the department and externally to the rest of the business
Provides functional expertise to one or more business areas
Defines and documents process flows
Facilitates testing and quality assurance
Facilitates end user training
Helps establish framework for business operations reports for various functional areas
Owns and manages all business operations reporting
Runs with business operations and analytics needs as pertaining to: current projects and initiatives, ad hoc information requests, CORE requests, communication plans around projects and initiatives, new data center builds as needed, data center expansions, as needed, business case development for tools and resources
Oversees and owns document management initiatives
Requirements:
Bachelor's Degree required, preferably in field related to role
8 - 11 years of experience in the field of role required
Requires specialized depth and/or breadth of expertise in own job discipline or field
Leads others to solve complex problems
Works independently, with guidance in only the most complex situations
May provide functional leadership to teams or projects
Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results
Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success
Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions
Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions
Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders