Business Operation, HSBC

HSBC

Location:
China, Shanghai

Category:
Insurance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in Shanghai. This role involves managing insurance broker operations, ensuring regulatory compliance, designing operational processes, and supporting MI, KPI and reporting tasks.

Job Responsibility:

Ensure effective process efficiency and sufficient control of overall policy administration and continuous support for core systems improvement, procedures and processes streamlining
Maintain effective communication with external and internal partners (3rd party insurance company, distribution, sales, finance and IT)
Support insurance operation projects in accordance with requirements set including new and enhancement
Responsible for insurance MI, KPI calculation correctness and regulatory reporting
Insurance operation overall process checker to ensure efficiency in client onboarding and policy service
Maintain policies and procedures for HSBC Broker Operations that ensure operation process is managed in a commercially sensitive and practical manner with sufficient controls being embedded
Responsible for insurance operation reporting to local and global committees and forums
Other ad-hoc tasks assigned by Head of Operation.

Requirements:

Bachelor’s degree is required
Chinese and English capable
8+ years’ experience on financial company, preferable with insurance broker, life insurance or related financial industry
Good understanding and knowledge of Life insurance and insurance operation process, life insurance regulatory requirement, ability to assess the operation risk, and hands-on experience broker operation process design
Proven and progressive experience preferably incorporating business operations management principles (including service quality, business control and continuous improvement activities etc.)
Strong analytical and problem solving skills with strong ability to drive operation task within 2nd line of defense and obtain appropriate management buy-in
Attention to detail combined with strong delivery focus and ability to meet aggressive timeframes with quality results.

What we offer:

Flexible working
Inclusive and diverse environment
Continuous professional development
Opportunities to grow.

Additional Information:

Job Posted:
June 20, 2025

Expiration:
July 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Operation

HSBC

Location:China, Shanghai

Category:Insurance

Contract Type:Employment contract