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Business Operation Manager

United States, Aguadilla · Job Posted June 29, 2025
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Job Description

Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to the company policy and country regulatory requirements. Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment. Time horizon is typically focused on less than six months for forecasting/planning. Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies. Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals. Scope includes business execution processes related to lifecycle planning; order management (including allocation management, Available to Promise (ATP) / commit processes, business attainment tracking); logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity). Partners cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, supplier response time (SRTs), supply chain costs and inventory.

Job Responsibility

  • Manages complex supply chain functions including inventory, logistics, and demand planning for global operations
  • Executes demand/supply matching, backlog management, and performance analysis to drive improvements
  • Leads planning teams, contributes to strategic projects, and ensures compliance with trade regulations
  • Communicates guidelines, mentors junior staff, and identifies opportunities for process optimization

Requirements

  • First level university degree or equivalent experience
  • may have advanced university degree
  • Typically 4-6 years of experience in a supply chain function
  • Broker's license and/or 4-6 years of experience in a customs/global trade function
  • Advanced English skills
  • Previous experience in Supply Chain

Nice to have

  • Accountability
  • Active Learning
  • Active Listening
  • Bias
  • Coaching
  • Commercial Acumen
  • Complex Project Management
  • Contract Management
  • Creativity
  • Critical Thinking
  • Customer Experience Strategy
  • Data Science
  • Design Thinking
  • Empathy
  • Engineering Product Development
  • Financial Acumen
  • Follow-Through
  • Global Sourcing
  • Growth Mindset
  • Intellectual Curiosity
  • Long Term Planning
  • Managing Ambiguity
  • Manufacturing Supply Chain
  • Negotiation

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

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