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bunq Logo bunq · Banking

Business Onboarding (KYB) Process Lead

Netherlands; Bulgaria, Amsterdam · Job Posted February 07, 2026
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Job Description

We believe that opening a business bank account should be as easy as taking your business online—and we mean easy. Our goal is a seamless, fast, and transparent onboarding experience for every business owner. As our Business Onboarding Process Lead, you’ll ensure that we keep our promise to onboard businesses in 5 minutes or less. Your expertise will reshape and automate onboarding processes, cut through unnecessary back-and-forth, and give businesses the clarity they need every step of the way. Through this, you’ll help us deliver a delightful user experience, showing entrepreneurs they’ve chosen the right bank for their financial journey.

Job Responsibility

  • Data-driven problem solving: Conduct weekly analyses of users that don’t meet our 5-minute onboarding promise, identify root causes, and reduce inefficiencies to keep that figure below 4%
  • Clear communication: Ensure users in onboarding always know what is expected of them, what they need to do next, and receive a clear timeline for their account verification
  • Policy optimisation: Conduct quarterly reviews of SBI codes, risk labels, and acceptance policies to remove unnecessary blockers while maintaining compliance
  • Leverage APIs: Use service providers where possible to directly collect and verify user data, boosting 5-minute onboarding

Requirements

  • Deep expertise in KYB processes, with familiarity in EDD and CDD across EU markets
  • Proven ability to deliver seamless UX for onboarding journeys, ideally with product-facing experience
  • Strong analytical and research skills that allow you to turn raw data into actionable business insights
  • The ability to plan, organize, and execute complex improvements to onboarding mechanisms while driving real results
  • Prior experience optimizing policies and working in regulated environments
  • Excellent knowledge of various risk profiles and acceptance standards, including risk-labeling frameworks and decision paths
  • Strong communication skills and a user-centric approach to problem-solving

What we offer

  • Great, international colleagues who share your mindset
  • Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
  • Digital Nomad program: After your first year, enjoy up to 20 days per year to work while traveling
  • We support growth with bunq Academy and €1500 annual learning budget
  • We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
  • Massive discount with Urban Sports Club in the Netherlands, option for MultiSport card in Bulgaria
  • Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle
  • Travel expenses are covered whether you come walking or by bike, bus or car
  • A MacBook so you can Get Shit Done with us
  • Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options in the Netherlands and lunch allowance in Bulgaria
  • An optional pension plan with monthly contribution from bunq
  • Monthly contribution to your phone and internet bills
  • Friday drinks and other celebrations
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