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Supervises Revenue Cycle for Memorial Physician Group (MPG), Memorial Primary Care (MPC), Memorial Cancer Institute (MCI), Memorial Cardiovascular Institute (MCVI) and Urgent Care Centers (UCC). Response for all aspects of employee productivity related to daily operations of previous mentioned revenue cycle. Reports directly to MPG Business Office Manager.
Job Responsibility
Determines, coordinates and supervises daily staffing assignments and levels
Provides direction, orientation, training, coaching, and mentoring to staff
Performs or assists with performance evaluations and disciplinary actions
Assesses quality of revenue cycle interactions and facilitates staff development programs
Ensures staff compliance with departmental and organizational policies, procedures, and protocols
Assists in recruiting, hiring, supervising staff as assigned and helps staff develop performance goals and objectives
Acts as backup to the Manager and Director
Performs staff responsibilities as needed to meet departmental goals
Leads the handling and resolution of complex issues and complaints
Supports special projects and business analysis as requested
Attends required meetings and participates in committees as requested
Requirements
High School Diploma or Equivalent
One (1) year of Lead or Supervisory experience in Healthcare
Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision
Must be able to work in a stressful environment and take appropriate action