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Responsible for overseeing non-clinical care center operations and support functions, including human resources, billing support, communications systems, purchasing, scheduling, space utilization, mail services, and secretarial support. This position works closely with the care center Director of Operations and Clinical Manager, as well as corporate teams, to ensure efficient hospice operations.
Job Responsibility:
Manages non-clinical staffing at care center, including hiring, onboarding, performance management support, staffing assignments, ongoing training, maintaining equipment, and compliance with employee documentation required by HR and regulatory agencies
Works with care center employees to address payroll time and mileage discrepancies
Coordinates with care center leadership to ensure appropriate orientation for all new staff
Ensures compliance with all new and current employee documentation required by Human Resources and regulatory agencies
Monitors care center claims and assists corporate teams with semi-monthly billing periods
Facilitates Prebill Audit Meetings to review and address outstanding billing, claim, and operational issues
Facilitates accurate and timely billing by proactively addressing and resolving bill holds
Serves as a subject matter expert on billing-related processes and procedures for care center staff
Promotes compliance with all fiscal intermediary and/or other third-party payors, company policies and procedures, and federal and state regulations
Ensures care center leadership has visibility into financial performance by escalating issues as appropriate
Manages state-specific requirements as it relates to billing and room and board
Completes scheduling tasks, including scheduling initial and discharge visits, managing on-call, and processing rescheduled or missed visits
Ensures office runs efficiently by answering and directing inbound calls, effectively managing space, office supplies, and completing mail services
Responsible for supporting the facility/vendor contract process, as well as reviewing/approving invoices and physician timesheets
Participates in Interdisciplinary Team Meeting (IDT) at the direction of care center leadership
Performs necessary invoicing tasks for care center as needed
Interacts with the HSPC Area Financial Specialist and other central teams to coordinate payroll tasks for their care centers
Complies with policies, procedures and regulatory mandates including but not limited to abiding to the terms of the Amedisys Compliance Program
Performs other duties as assigned
Requirements:
Medical Office Experience Preferred
High school diploma or GED equivalent
Two (2+) years' office or related experience
Basic computer and MS Office application skills, including Excel
Working knowledge of billing and payroll practices, personnel management, record keeping, and office administration
Nice to have:
Bachelor's degree in business or related field
Previous experience in healthcare environment
Intermediate Excel skills
Experience with Homecare Homebase and claims management
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