Business Office Head, Citi

Citi

Location:
Poland, Warsaw

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Business Office Head within Investor Services Operations at Citi Service Centre Poland will be responsible for supporting the overarching business needs of the operations. A key aspect of the role involves confident and sensitive engagement with a broad spectrum of internal and external stakeholders across the organization, ensuring the delivery of high-quality outcomes. The individual will contribute significantly to the business's vision and strategy through active participation in various management forums and by fostering strong partnerships.

Job Responsibility:

Act as a primary liaison between the Investor Services Poland Site Head and the broader management team
Provide comprehensive support for communications, monitoring, reporting, people strategy
Develop and maintain standard presentation materials
Assist the Global Business Office with critical activities such as headcount activity tracking and analysis
Oversee the administration & executive support and training teams
Coordinate the production of all necessary submissions for the business review decks
Participate in and influence management discussions
Lead the business communications strategy
Manage and address ad-hoc queries from senior management

Requirements:

English and Polish are a must
5-7 years of relevant experience, preferably in the Financial Services environment
Knowledge of Fund and Custody Products desired
Demonstrable ability to interact with senior management
Strong numerical, logical and analytical skills
Good organizational skills with the ability to work under pressure and prioritize
Effective communication skills
Positive and dynamic attitude to work

Nice to have:

Knowledge of Fund and Custody Products

What we offer:

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work
Flexible working hours
Working in a friendly, dynamic, supportive and diverse environment
Structured onboarding process and extensive training offering
Unlimited development opportunities within Citi global network
Exposure to a wide range of internal stakeholders as well as to senior management

Additional Information:

Job Posted:
November 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Business Office Head