Business Navigation & Operation Co-Worker Job at IKEA (Pratteln)

Business Navigation Co-Worker

Business Navigation Co-Worker position at IKEA Switzerland supporting invoice fl...

Location

Switzerland , Lyssach

Salary:

Not provided

IKEA

Expiration Date

August 31, 2026

Requirements

Strong understanding of accounting processes and financial principles
Experience in operational support roles within retail, procurement, finance, or logistics
Strong learning agility with ability and motivation to quickly develop proficiency in SAP (or similar procurement/invoice systems)
Excellent MS Office skills, in particular Excel skills
Language proficiency in Business English and German
Strong analytical and problem-solving skills, with attention to detail
Structured and self-driven, with ability to prioritize in a dynamic environment
Willingness to work at least one Saturday per month and one late shift per week

Job Responsibility

Support the invoice flow by coordinating with local and centralized accounting teams to resolve invoice discrepancies
Responsible for general administrative support within Business Navigation
Ensure accurate and consistent data handling across systems and teams
Providing relevant, user-friendly business information and promoting standardized reporting

What we offer

28 vacation days (based on 100% workload)
8 weeks paid parental leave for fathers
20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on purchases in every Swiss IKEA store
85-100% reimbursement of yearly public transport ticket
Free parking facilities
Unlimited access to LinkedIn learning platform
Affordable and healthy meals in staff canteen
Bonus payments for all employees

Parttime

Business Navigation and Operations Manager

Accountable for overall availability, quality of logistics and service operation...

Location

Morocco , Mohammédia

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Interest in people’s everyday life at home and in home furnishing
Experience of working in a customer-focused service industry
Experience of setting and implementing long-term strategic plans, setting budgets and following up goals
Ability to prioritise and organise work and make the most efficient use of time available
Understand profit and loss and how to affect its result through departmental actions
Ability to set expectations and provide clear direction
Experience of using knowledge of customer behaviour to develop business plans
Excellent oral and written communication skills
Highly-analytical with strong attention to detail
Interested in home furnishing, people’s life at home and the IKEA product range

Job Responsibility

Accountable for overall availability, quality of logistics and service operations while being an active partner in the store commercial and business planning process
Navigate the growth of IKEA retailing and steer the business towards sustained long-term profitability
Provide accurate, relevant and user-friendly business information for effective decision-making
Analyze business information and identifying business opportunities
Be an active business partner and contribute to business development initiatives
Establish follow-up mechanisms for projects
Work with other functions to assure the alignment of business information
Secure the business steering process works well in the store and that the store management is working towards agreed upon goals
Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents and secure succession planning
Lead the store Business Plan process together with the store manager and management team and proactively working with local market data to understand people’s life at home and our customers experience in our different touch points to provide relevant insight

Fulltime

Unit People & Culture Manager

The purpose of the People and Culture function is to secure the competence and o...

Location

China , Xuzhou

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of how to implement long-term plans, according to set budgets and goals
Knowledge about the rights and obligations of workers and employers, and how to mediate the relationship between workers, employing entities, trade unions and the government
Knowledge of identifying, assessing, encouraging and ensuring co-workers´ performance against organisational and individual goals
Knowledge of introducing a co-worker to IKEA, the team and work activities in an effective and performance-enhancing way
Knowledge of how to use, govern and manage partnership models in a responsible way to build trustful partnership relationships
Knowledge of anticipating, identifying and developing potential successors for key positions in IKEA
Knowledge of different leadership styles (such as interdependent, indirect, situational etc.) and needs as well as appropriate use for different situations

Job Responsibility

Act as an P&C business partner to the unit manager on all People topics
Lead and develop the unit P&C team to provide excellent co-worker experience
Ensure the people strategy, global principles/guidelines as localised by the Country P&C team and relevant business plans are operationally implemented and lived up to
Influence unit mgmt. team to continuously develop local leadership capabilities within their function according to business needs
Support the building of local business competence & performance by setting and working on relevant goals, together with the unit managers
Ensure delivery of learning & training at unit level, supported by the P&C Generalist or Market Area Learning Delivery Specialist
Ensure local employer communication is consistent, well perceived and builds on the IKEA brand
Together with the market area manager, secure an up-to-date succession process and plan by influencing the managers in taking the lead with special focus on developing talents and high-performing potentials
Be a good example of IKEA leadership in ways that express the IKEA values within and outside IKEA, and together with the unit managers help to safeguard and promote the IKEA Culture
Responsible for implementation of co-worker relations plan that effectively manages all local interactions with co-workers and ensures that all areas in the unit work with the labour relations principles and uphold local policies, procedures and laws

Fulltime

Business Navigation & Operations Manager

We see ourselves as influencers – we steer the IKEA business by finding the trut...

Location

Canada , Winnipeg

Salary:

84960.00 - 127440.00 CAD / Year

IKEA

Expiration Date

Until further notice

Requirements

At least 5 years of managerial experience in a customer-focused, multi-channel retail environment
Strong aptitude to quickly develop knowledge of the local market and business conditions
Approachable, trustworthy and knowledgeable leader who leads by example and communicates in a clear and structured way
Curious to find more effective ways of working and passionate about using knowledge to lead the business and optimize performance
Interested in people’s everyday life at home and in-home furnishings and identifies with the IKEA range
Develops people and business together by providing inspiring directions, getting people to work collaboratively towards common objectives and creating an environment where the IKEA culture is strong, and diversity is valued
Knows the market trends
customers aspirations and fully understands the importance of further strengthening IKEA and our connection with the everyday lives of the many people

Job Responsibility

Partner with the store manager in achieving excellence in operations ensuring that the rules, IKEA group risk manual guidelines and country legislation are implemented and monitored, the store is always safe and secure for customers and co-workers and that our property is safeguarded
Effectively manage the recovery department to achieve the best balance between sales and costs considering the IKEA commitment for being a responsible company when it comes to sustainability
Support the management team to create actions plans for their areas of responsibility according to IKEA standards and make sure they have the appropriate approved tools in place to maximise productivity and efficiency
Proactively take responsibility to summarise and communicate financial goals (including P&L) and contribute to the development of the store business plan, local marketing plan and commercial Strategy
Encourage team members and coworkers to discover even more effective and cost-conscious ways of working to make us quicker, leaner and simpler, and through this lower our cost structure
Coach fellow co-workers in the store on relevant business navigation competencies, to reinforce their contribution to the business by creating an environment of trust and encouraging open, constructive, honest, two-way feedback
Work together with the commercial team to take prompt actions on opportunities as well as acting on customer feedback, competition, supply and performance analysis to secure a strong retail foundation and expand our existing base
Use all the information and tools available, to ensure a multidimensional approach to steering the business for achieving long term sustainable growth and profitability, with our customers in focus
Spend time in the operational areas within your direct responsibilities to understand customers’ perspectives and possibilities for improvement to enhance IKEA as a meaningful and trusted brand and enable a better life at home

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

Country Marketing Manager

We deliver sustainable, extraordinary growth by creating a new, unique, inspirin...

Location

China , Shanghai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Broad knowledge of consumers and customers in the market from a macro, competitive, consumer, brand and business performance perspective
Broad knowledge of modern marketing/media techniques such as 1:1 marketing, e-commerce marketing, digital and social media and complex content management
Extensive knowledge of Marketing strategies, market segmentation and market positioning methods and tools
Extensive knowledge of CRM and loyalty
Extensive knowledge of integrated media
Broad knowledge of direction setting, creation of strategic and operational goals and plans as well as follow up on KPIs
Broad knowledge of IKEA concept, brand objectives, IKEA Culture & Values and vision
Good knowledge of change management methods and tools as well as stakeholder management
Broad knowledge of the IKEA multichannel reality and online customer behaviours
Good knowledge of co-worker satisfaction assessments and potential actions to ensure the desired co-worker satisfaction and retention

Job Responsibility

Responsible for managing resources (people and money): Responsible for people and agency planning. Develop functional budget (Overall budget vs Goals, Production, External agencies, Media budget and ROI of Marketing activities), ensure approval, forecasting, follow up and coordination with Commercial Manager to secure country goals and functional goals are covered
Act as a member of the Commercial Management Team and proactively contribute to IKEA business plan, commercial plan and commercial calendar process
Accountable for implementing and developing creative communication and marketing content to captivate consumers and drive demand for the IKEA range
Accountable for developing and implementing integrated engagement/media plans, that enable to reach customers and consumers with the right message at the right time, maximizing media effectiveness and Return on Marketing Investment (ROMI)
Develop, drive, and implement holistic marketing strategies for growth and brand positioning by attracting and activating customer and consumers to grow penetration, and build long-term profitable relationships
Key contributor for the BPL, securing the Consumer and Customer are at the centre of the Country Strategies and Action plans, and that IKEA always becomes relevant for consumers in each market.
Responsible for ensuring solutions are commercially viable and market relevant, connecting with all functions and continuously building the IKEA Brand
Responsible for the overview of the Living-Acknowledging-Exploring-Browsing parts of the customer journey, for all channels and all medias
Lead, coach and develop a high performing in-house and external partner based Marketing Function that will strongly contribute to reach desired growth, profitability, brand positioning and customer experience of IKEA. Lead the transformation of the Marketing function in the country
Measure performance of output in all areas to maximize efficiency and effectiveness/ensure performance excellence throughout the year

Fulltime

Food Operations Leader

This person is responsible to lead the food operational excellence and ensure a ...

Location

South Korea , Gwangmyeong-Si

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Broad knowledge of IKEA concept, brand objectives, values and vision
Broad knowledge of IKEA tools, processes and cycles
Extensive knowledge of IKEA food business and food retail operations
Broad knowledge about IKEA compliance standards, IKEA food safety standards and HACCP
Broad knowledge about local food legislations and operational compliance standards
Broad knowledge of operational management such as in store logistics, inventory, production, serving and sustainability
Broad knowledge of Group strategies, priorities and business planning process
Good knowledge of project and change management methods and tools as well as stakeholder management
Broad knowledge of the IKEA multichannel reality and online customer behaviours
Broad knowledge of operational plans and goals as well as follow up on KPIs

Job Responsibility

Coach, and re-direct where necessary, the units to drive food operational excellence – in-store logistics, food production, meeting the customer, equipment and sustainable operations
Ensure that food operations are compliant with IKEA standards and local legal demands
Responsible for monitoring units in order to identify and optimize food operational needs and requirements
Contribute to food business financial results through monitoring the performance, identifying gaps and proposing and initiating improvements
Contribute insight and ideas to the market business plan as an integrated commercial partner
Responsible for developing and implementing common operational framework, standards, plans, WoW (way of working), tools and KPI’s to deliver to the business goals
Ensure correct operational process to secure food product availability, food stock management, food quality and to minimize food waste
Ensure up to date, appropriate and sustainable equipment and facilities
Contribute to the development of market specific range operational needs and requirements in line with IKEA range strategy, requirements and processes
Plan, conduct and follow-up operational performance review as well as act upon them e.g. lead information and escalation process to ensure performance excellence throughout the year

Fulltime

Food Operations Leader

This person is responsible to lead the food operational excellence and ensure a ...

Location

South Korea , Gwangmyeong-Si

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Broad knowledge of IKEA concept, brand objectives, values and vision
Broad knowledge of IKEA tools, processes and cycles
Extensive knowledge of IKEA food business and food retail operations
Broad knowledge about IKEA compliance standards, IKEA food safety standards and HACCP
Broad knowledge about local food legislations and operational compliance standards
Broad knowledge of operational management such as in store logistics, inventory, production, serving and sustainability
Broad knowledge of Group strategies, priorities and business planning process
Good knowledge of project and change management methods and tools as well as stakeholder management
Broad knowledge of the IKEA multichannel reality and online customer behaviours
Broad knowledge of operational plans and goals as well as follow up on KPIs

Job Responsibility

Coach, and re-direct where necessary, the units to drive food operational excellence – in-store logistics, food production, meeting the customer, equipment and sustainable operations
Ensure that food operations are compliant with IKEA standards and local legal demands
Responsible for monitoring units in order to identify and optimize food operational needs and requirements
Contribute to food business financial results through monitoring the performance, identifying gaps and proposing and initiating improvements
Contribute insight and ideas to the market business plan as an integrated commercial partner
Responsible for developing and implementing common operational framework, standards, plans, WoW (way of working), tools and KPI’s to deliver to the business goals
Ensure correct operational process to secure food product availability, food stock management, food quality and to minimize food waste
Ensure up to date, appropriate and sustainable equipment and facilities
Contribute to the development of market specific range operational needs and requirements in line with IKEA range strategy, requirements and processes
Plan, conduct and follow-up operational performance review as well as act upon them e.g. lead information and escalation process to ensure performance excellence throughout the year

Fulltime

Key Account Manager

We are the ones meeting our customers – in our stores, online, in our catalogue ...

Location

India , Bangalore; Chennai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of Chennai and Bangalore region would be an added advantage
Broad knowledge about key account management
Candidates should have broad knowledge about legislations, requirements and compliance standards in the identified key B2B segments in the local market
Candidate should have experience in project management, analytical and numerical skills
Should be motivated by the IKEA culture and values and the unique IKEA ranges by increasing customer value and thinking customer first
Candidates should be energized by driving business growth and contributing to the overall success of IKEA through collaboration
The candidate should have the ability to understand the complexity of IKEA business and the role of Sales as an integrated part of the business, prioritise and make decisions with speed and simplicity
Candidate should have the ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
Candidate should have strong collaboration, multi-tasking skills, negotiation and communication skills
Deep knowledge of the local market, our consumers and specifically business customers and their needs

Job Responsibility

Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals
Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers’ shopping experience
Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders
Build long-lasting relationships with local business community and actively spread the awareness of IKEA as a brand and partner for business in the local market
Present and sell larger projects to the customers, stakeholder/management groups
Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance
Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors
Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact – for example CFF (Customer Fulfilment), CAL (Commercial Activity Leader), Legal, Accounting, BNOF (Business Navigation Operations & Finance), Home Furnishing & Retail Design (HF&RD), Digital, Sustainability
Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion
Responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues

Fulltime

Business Navigation & Operation Co-Worker

IKEA

Location:
Switzerland , Pratteln

Category:
Finance

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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