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Business Navigation Leader

Malaysia, Petaling Jaya · Job Posted July 13, 2026
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Job Description

Provide store steering team with information, analysis, and expert insight to support, challenge, and steer the store towards growth, optimal performance, and sustained long-term profitability. Promote standardised dashboards and secure competence in the store to allow for analysis and understanding of performance and for making optimal decisions. Contribute to new ways of measuring and steering the business performance in an omnichannel environment, including productivity goals and productivity measurements to ensure performance. Have a full overview of store profit & loss and take responsibility for cost development and gross margin management, as well as for specific lines of the profit & loss, supporting Store and Country Business Navigation Manager in achieving a healthy profit & loss through key performance analysis and evaluation. Responsible for overall forecasting and monitoring, including the execution of working hours and staff cost structure, as well as budget, to ensure that set targets are met. Contribute with business navigation expertise in driving projects and business initiatives forward to secure the budget frame and healthy cost development. Develop and drive short-, mid-, and long-term resource planning, together with the HR manager to ensure cost efficiency. Conduct the necessary analysis, while securing a multi-dimensional view of the business, to evaluate retail performance with the customer in focus. Contribute with input and coordinate the financial business planning, budgeting, and follow-up for the assigned areas of responsibility to ensure goals are met. Responsible for commercial sales navigation on the sales floor to secure sustained profitability. Contribute with input and provide expertise to the store boards to enable performance.

Job Responsibility

  • Provide store steering team with information, analysis, and expert insight
  • Promote standardised dashboards and secure competence in the store
  • Contribute to new ways of measuring and steering the business performance
  • Have a full overview of store profit & loss and take responsibility for cost development and gross margin management
  • Responsible for overall forecasting and monitoring
  • Contribute with business navigation expertise in driving projects
  • Develop and drive short-, mid-, and long-term resource planning
  • Conduct the necessary analysis to evaluate retail performance
  • Contribute with input and coordinate financial business planning
  • Responsible for commercial sales navigation on the sales floor
  • Contribute with input and provide expertise to the store boards

Requirements

  • Minimum 2-3 years of experience in a retail market
  • Minimum 2-3 years of experience of developing new ways of working and implementing proven solutions
  • Minimum 2-3 years of experience in data analysis, developing metrics and projections
  • Proven track record in delivering under time pressure
  • Hands-on experience with reporting tools (e.g., Power BI, Excel)
  • Computer/smart device literate, tech-savvy
  • Fluent in English, both written and spoken

What we offer

  • IKEA discounts (15% discount)
  • Flexi benefits (dental, optical, fitness, vaccination, etc.)
  • Maternity and paternity leave (4 months maternity, 4 weeks paternity)
  • Gifts (birthdays, marriage, baby arrival, long service awards)
  • Work environment (inspiring workplaces)
  • Incentive plan (annual financial reward)
  • Free Parking

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