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Ringway is seeking an experienced Business Manager to support the delivery of operational excellence across the Kent County Council highways contract. This is a key leadership position responsible for driving performance, compliance, and continuous improvement across the contract. The role will work closely with operational teams to ensure efficient, high-quality service delivery, while maintaining strong collaborative relationships with Kent County Council and key stakeholders.
Job Responsibility
Lead the business planning process, supporting strategy development and delivery
Drive operational excellence initiatives and continuous improvement projects across the contract
Oversee and track contract KPIs, performance metrics, and compliance activities
Manage and coordinate internal and external audits (ISO / BSI / client audits)
Lead governance of health, safety, and environmental performance monitoring
Act as the IMS and quality lead, ensuring systems, policies, and procedures are effective and up to date
Champion innovation, communication, and employee engagement initiatives
Drive social value and environment
Support leadership teams with reporting, compliance calendars, and performance insights
Requirements
Experience in business management, performance, or continuous improvement within infrastructure, highways, or similar sectors
Strong understanding of KPIs, governance, compliance, and audit processes
Experience managing or supporting ISO standards (9001 / 14001 / 45001 / 44001)
A confident communicator who can influence at all levels
Highly organised, analytical, and solutions-focused
Passionate about driving improvement, innovation, and operational excellence