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Business Manager role for a brand new state-of-the-art hospital in Oxford. Opportunity to play a key role in establishing and growing one of the most exciting developments within the Welbeck Health Partners network. Work alongside leading consultants across multiple specialties to deliver outstanding patient care and operational excellence.
Job Responsibility:
Overall responsibility for all business functions, including budget control, operational management of patient pathways, and billing/accounting
Line-manage the Front of House and Administration teams
Promote a patient-centred approach, upholding exceptional customer service principles
Ensure all staff are appropriately inducted, trained, and supported
Identify and address training and development needs for staff
Recruit suitable candidates for Front of House, Administration, and clinical support roles
Support the Centre Director, Clinical Service Director and Operations Director in identifying new business opportunities, service redesign initiatives, and operational improvements
Use service improvement techniques, audit processes, and data analysis to monitor and enhance service delivery
Engage proactively with service users, clinical teams, and key stakeholders
Assist in implementing and maintaining clinical governance, complaints, and risk management processes
Support clinical staff in root cause analyses of complaints, incidents, and operational issues
Collect, interpret, and report on data relating to service performance, patient satisfaction, and operational efficiency
Ensure appropriate administrative and operational coverage
Oversee debt collection reporting and management
Adopt a data-driven approach to decision-making
Develop and maintain effective communication channels across teams
Ensure compliance with HR, health & safety, and regulatory requirements
Champion a culture of continuous improvement, innovation, and operational excellence
Requirements:
Experienced and dynamic Senior Manager
Exceptional interpersonal and leadership skills
Effective decision maker
Able to prioritise own workload whilst responding to interruptions
Able to deal with unpredictable work patterns
Proactively deal with issues without reference to others
What we offer:
Generous Annual Bonus Scheme
Paid for park and ride
Great work-life balance
Professional registration paid for annually
Personal Development Plan
27 Days Annual Leave + Bank Holidays
Private Medical Insurance
Eye Care
Annual Flu Vaccines
Private Pension
Season Ticket Loan / Cycle to Work Scheme
Employee Assistance Programme
A range of policies supporting health and wellbeing