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We are The Light, providing a unique immersive experience that surprises and delights our guests across 14 locations in the UK. We offer a wide range of activities; cinema, bowling, karaoke, darts, mini golf, climbing walls, bars, and kitchens – we have it all! As our business continues to grow, we are seeking an experienced and driven Business Manager to lead the team and oversee the day-to-day operations of one of our dynamic venues. This is a fantastic opportunity for an ambitious hospitality professional with a strong operational background and a passion for delivering exceptional guest experiences.
Job Responsibility:
Lead all aspects of day-to-day business operations, ensuring a smooth and efficient running of the venue
Deliver consistently high standards of guest experience by implementing and maintaining brand standards
Drive footfall, increase average spend, and maximise revenue through effective local marketing and strategic planning
Manage the venue’s full P&L, with a strong focus on cost control, labour management, and energy usage
Recruit, develop, and coach a high-performing management team and wider operational staff
Ensure operational processes are fully documented, trained, and regularly reviewed for efficiency and compliance
Collaborate with head office departments to align venue operations with company objectives and brand expectations
Requirements:
Proven track record in a leadership role within a multi-offer hospitality or leisure environment is essential
Proven ability to manage large teams in a high-volume, fast-paced settings
Commercially astute with strong financial and operational acumen
Experience with full P&L management and data-driven decision-making
Proficient in business systems, including POS and platforms such as Fourth Hospitality
In-depth understanding of food and beverage operations, stock control, and staff scheduling
Excellent knowledge of health & safety and food hygiene regulations
A strategic and analytical mindset, with a hands-on leadership style and strong attention to detail
What we offer:
Competitive salary package
28 days holiday
Private medical insurance
Workplace pension scheme
Employee assistance programme
Free cinema tickets for friends and family
Ongoing training and career development opportunities
Employee discounts across all Light venues
The opportunity to be part of an exciting and growing business