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We have an exciting opportunity for a Business Manager to join the team here at Vertu Citroen Worcester. We invest in our colleagues' future and are able to offer an industry leading remuneration package, a company car and a range of fantastic benefits. We are offering a Basic Salary of £35,000 with an OTE of £50,000 plus company benefits. As our Business Manager you will be pivotal in providing support to the sales team. You will be responsible for building and presenting deals to the customer following qualification from the sales team. It is important that you understand all aspects of financial and insurance product regulations, to ensure accurate information is given. You will be supporting the department in the delivery of the Group's controlled ActiveSales process and to drive the performance of the department to achieve the agreed targets. This will involve supporting management of daily actions and direct customer interaction, with first and second facing customer activity at its heart. You will serve and support sales colleagues to sell a combination of new and/or used vehicles, with a range of add-on products, finance, paint protection, warranty and insurances whilst ensuring the highest level of customer satisfaction at all times.
Job Responsibility
Building and presenting deals to the customer following qualification from the sales team
Understanding all aspects of financial and insurance product regulations
Supporting the department in the delivery of the Group's controlled ActiveSales process
Driving the performance of the department to achieve agreed targets
Supporting management of daily actions and direct customer interaction
Serving and supporting sales colleagues to sell a combination of new and/or used vehicles with add-on products
Ensuring the highest level of customer satisfaction at all times
Requirements
Previous experience in a business or sales management role, ideally within the automotive industry
Strong understanding of financial and insurance product regulations
Excellent communication skills, both written and verbal
Ability to manage customer interactions professionally and efficiently
A customer-centric mindset with a passion for delivering exceptional service
Full and valid UK Driving Licence
Ability to work well under pressure
Excel at relationship building
Negotiating skills
Proven ability to use your own initiative
What we offer
25 days holiday rising with length of service plus bank holidays
Access to online rewards platform giving cash back and discounts for multiple retailers