Business Manager (UI/UX Design)

• Translate customer insights and business goals into elegant, functional designs
• Deliver best in class digital experiences that make a difference in customers’ lives
• Apply UX/UI best practices and design systems to create consistent, accessible interfaces across web and mobile platforms
• Collaborate with researchers and product managers to integrate user feedback and data into design improvements
• Support and contribute to the maintenance of design standards, pattern libraries, and visual style guides
• Work with developers to ensure accurate implementation of designs
• UX writing: writes clear, concise, user-friendly microcopy that helps guide users through tasks
• User-centred design thinking: empathise with users, solve problems from the customer perspective, conduct research to gather insight (qualitative and usability testing)
• Wireframing & prototyping: able to quickly translate ideas into wireframes and high-fidelity prototypes
• Visual design: strong grasp of all visual elements, including motion, micro-interaction, and attention to visual hierarchy
• Interactive design: can create intuitive experiences that make it easy for customers to interact
• Information architecture: ability to structure and organise content effectively with clear content hierarchy
• Communication: strong written and verbal communication and ability to explain design decisions
• Curiosity: intellectually curious and always looking to improve the customer experience
• Deliver end-to-end design work including sketches, wireframes, mock-ups, interactive prototypes, and final visual designs
• Collaborate across markets to understand cultural nuances and regulatory requirements that impact user experience
• Advocate for design excellence, communicate and present design concepts clearly and effectively to stakeholders, influencing strategic decisions with your expertise and passion for design
• Contribute to the evolution of HSBC's design system and ensure alignment with global brand standards
• Conduct or collaborate on user journey mapping, usability testing, and interface audits
• Participate in design critiques and feedback sessions to iterate and improve design outcomes
• Communicate design rationale and decision-making clearly to stakeholders and peers
• Ensure compliance with internal controls, risk management, and accessibility standards
• Elevate design quality, establish and maintain a world-class quality bar for UI design, ensuring that every product we deliver is both visually striking and functionally seamless.

• Minimum 5 years of experience in UX and UI design, preferably in a fast-paced or large-scale environment
• Experience with UX writing and crafting clear, user-centered copy as part of the design process
• Proficiency in design and prototyping tools such as Figma
• Strong portfolio demonstrating responsive and mobile-first design and showing how those designs have created meaningful impact or delivered value to users or the business
• Familiarity with user journey mapping, UI/UX research, and workflow design
• Working knowledge of accessibility principles and how to implement them
• Experience collaborating in Agile or cross-functional teams
• Experience in insurance, wealth or premier banking is preferred

Experience in insurance, wealth or premier banking

• Flexible working
• Workplace that fosters continuous professional development
• Opportunities to grow within an inclusive and diverse environment